Concierge

Salt Lake City, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $15.00 - $18.80

Work Schedule

On-call

Fixed Shifts

Benefits

Medical

Dental

Vision

Life

disability

retirement plans

Employee assistance program

Paid Time Off

Tuition Reimbursement

Holiday pay

myFlexPay

Job Description

Sunrise Senior Living is a renowned provider of senior living services, dedicated to enriching the lives of older adults through compassionate care and supportive community environments. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise has established a culture that values respect, integrity, and the unique contributions of every team member. With a commitment to excellence, Sunrise communities foster a sense of belonging and fulfillment for residents, families, and employees alike. The company operates a range of senior living options, from assisted living to memory care, focusing on personalized approaches that empower residents to live longer, healthier, and happier lives. Joining Sunrise means becoming part of a passionate team that values meaningful relationships and promotes personal growth and community engagement.

Specifically, the Sunrise at Holladay community is seeking a dedicated Concierge to serve as the welcoming face and initial point of contact for residents, families, visitors, and potential job candidates. This role is pivotal in creating positive first impressions and fostering a warm, safe, and organized environment. The Concierge is responsible for greeting and assisting guests, managing telephone communications, supporting the Director of Sales and Executive Director by providing community information, and assisting with recruitment activities. Additional responsibilities include maintaining the cleanliness and ambiance of communal areas like the Bistro, administrative duties related to resident coordination, and helping ensure compliance with health and safety standards. This is an essential role contributing to both the operational efficiency and the welcoming atmosphere of the community.

As a Concierge at Sunrise Senior Living, the successful candidate will demonstrate exceptional customer service skills, strong organizational abilities, and a commitment to the company’s mission and values. The role requires proficiency in computer applications, effective communication skills, and the ability to multitask in a dynamic environment. Hours include Sunday 4PM-8PM with on-call availability, reflecting the role’s importance in community operations. The position offers an opportunity to build meaningful connections and make a tangible difference in the lives of seniors and their families while working within a highly supportive and culturally rich organization. Comprehensive benefits are offered including medical, dental, vision, life, and disability plans, retirement savings, tuition reimbursement, and more, underlining Sunrise’s commitment to employee well-being and professional growth. The company also emphasizes safety through mandatory pre-employment health screenings and compliance with relevant vaccines as required by law. This role promises a rewarding career path with opportunities for engagement, development, and recognition within a company that truly values its people.

Job Requirements

High school diploma or equivalent
Proven experience in customer service roles
Proficiency with computers and Microsoft Office suite
Excellent communication skills
Ability to multitask and manage time efficiently
Must support company Mission, Principles of Service and Core Values
Willingness to comply with company safety policies and procedures
Availability to work Sunday 4PM to 8PM and be on call
Ability to undergo pre-employment health screenings and any required vaccinations as mandated by law
Ability to drive a company vehicle and sign the Driver job description if applicable.

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
Strong verbal and written communication skills
Good organizational and time management skills
Accurate record keeping abilities
Good judgment, problem solving and decision-making skills
Ability to handle multiple priorities effectively
Commitment to teamwork and company Core Values
Experience with Applicant Tracking Systems is preferred
Knowledge of occupational health and safety standards is a plus.

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential job candidates and direct them to apply online or enter their information into the Applicant Tracking System
Answer incoming telephone calls within two to three rings with appropriate greeting and identification
Take complete messages and communicate them to the intended recipients
Provide community overviews to callers and direct them accordingly
Manage appointments for residents and family members such as hairdresser and transportation
Send get well, sympathy, and memorial cards as appropriate
Order flowers and nameplates for new residents and guest meals for move-in days
Maintain marketing and move-in packet inventory
Support sales inquiries and assist with customer relationship management lead entry
Keep the front desk and Bistro area organized and clean, restock refreshments, maintain popcorn machine, and ensure continuous music
Partner with team to ensure compliance with occupational health and safety requirements, practice safety procedures and maintain resident and team member rosters for emergencies
Respond to emergencies according to policies
Monitor sign-in and sign-out of guests and residents
Maintain high-risk elopement list and monitor entry and exit of all residents closely
Update resident phone lists, move-in/out registers, and guest logs
Prepare meal tickets and tally sheets, collect and process meal ticket money
Distribute mail, newspapers, and post daily menus
Assist with recruitment data entry and administrative tasks
Monitor and order office supplies
Track and distribute team member paychecks
Participate actively in team meetings and engagement programs
Maintain compliance with required trainings and perform other duties as assigned.