Concierge

White Lodging is a premier hospitality company that develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants across some of the most desirable cities in the United States. Known for its commitment to excellence and guest satisfaction, White Lodging prioritizes creating an inviting atmosphere where employees can thrive personally and professionally. The company understands that hospitality is fundamentally about making people feel valued and comfortable, which is why it fosters a culture that supports growth, inclusion, and exceptional service. This commitment ensures guests enjoy a memorable stay and employees find meaningful opportunities for advancement.

The Sheraton Raleigh Hotel, part of White Lodging's esteemed portfolio, is seeking a dedicated Concierge to join its dynamic team. This position is centered around delivering the highest quality of service to guests by anticipating and surpassing their needs and expectations. The concierge will play a vital role in enhancing the guest experience through personalized service that includes assisting with reservations, providing comprehensive information about the hotel and local area, and arranging transportation. The role requires a thorough knowledge of hotel amenities and the surrounding community, enabling the concierge to offer insightful recommendations and answer guest inquiries accurately.

Beyond daily interactions, the Concierge at Sheraton Raleigh is expected to handle guest concerns diplomatically and efficiently, demonstrating strong problem-solving skills and maintaining composure in any situation. The role also involves supporting the food and beverage operations within the concierge lounge, ensuring a clean and welcoming environment for guests. A professional and neat appearance is essential, as is the ability to forge positive working relationships with colleagues and embody the hotel’s values as an ambassador. The position is primarily a PM shift role and demands stamina for standing and walking for extended periods and the physical capability to handle moderate lifting tasks.

White Lodging offers competitive benefits, including medical, dental, and vision insurance starting day one, a vacation and paid time off policy with rollover options, daily pay choices, and a 401(k) plan with company matching. Additional perks include wellness resources, unlimited referral bonuses, tuition reimbursement, leadership development programs, and discounts on hotel stays, dining, and entertainment. Known for valuing diversity and fostering an inclusive work environment, White Lodging is an equal opportunity employer dedicated to supporting all associates. This role presents an excellent opportunity for individuals passionate about hospitality to grow their careers in a supportive and vibrant setting.