Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.92 - $19.90
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a leading provider of senior living and care services, renowned for its compassionate approach and commitment to quality of life for its residents. Recognized repeatedly as a Great Place to Work, this company prides itself on fostering a positive work environment where employees can grow, feel valued, and contribute meaningfully to the community. Sunrise Senior Living's culture emphasizes respect, teamwork, and the intrinsic value of every individual, ensuring that residents receive the highest standard of care in a warm and supportive atmosphere. Their communities are designed to empower residents with opportunities to live longer, healthier, and happier lives through a variety of lifestyle and wellness programs tailored to each individual's needs. The organization also focuses heavily on employee growth and development, providing a range of benefits and training programs to support career advancement and overall well-being.
The role of Concierge at Sunrise Senior Living is vital as it often represents the first point of contact for residents, families, and visitors, setting the tone for their experience within the community. This position requires excellent interpersonal skills, a welcoming demeanor, and multitasking abilities to manage phone calls, greet guests warmly, and support sales and administrative functions effectively. The Concierge is also responsible for assisting in the recruitment process, maintaining the front desk and bistro area, and ensuring a safe and pleasant environment. This role functions as a bridge between potential residents and the community leadership, providing information, support, and a friendly presence that embodies Sunrise Senior Living's mission and values.
Concierges play a crucial part in promoting community engagement by managing appointments, distributing mail, supporting marketing efforts, and helping with risk management practices to ensure compliance with health and safety regulations. Their efforts contribute significantly to the smooth operation of the community and enhance the overall satisfaction of residents and guests. This is a full-time opportunity that offers competitive compensation tailored to location, skills, and experience. The ideal candidates will embrace the organization's service principles and core values and will be committed to making a positive difference in the lives of seniors and their families.
The role of Concierge at Sunrise Senior Living is vital as it often represents the first point of contact for residents, families, and visitors, setting the tone for their experience within the community. This position requires excellent interpersonal skills, a welcoming demeanor, and multitasking abilities to manage phone calls, greet guests warmly, and support sales and administrative functions effectively. The Concierge is also responsible for assisting in the recruitment process, maintaining the front desk and bistro area, and ensuring a safe and pleasant environment. This role functions as a bridge between potential residents and the community leadership, providing information, support, and a friendly presence that embodies Sunrise Senior Living's mission and values.
Concierges play a crucial part in promoting community engagement by managing appointments, distributing mail, supporting marketing efforts, and helping with risk management practices to ensure compliance with health and safety regulations. Their efforts contribute significantly to the smooth operation of the community and enhance the overall satisfaction of residents and guests. This is a full-time opportunity that offers competitive compensation tailored to location, skills, and experience. The ideal candidates will embrace the organization's service principles and core values and will be committed to making a positive difference in the lives of seniors and their families.
Job Requirements
- High school diploma or GED
- Previous customer service experience
- Basic computer skills including Microsoft Office
- Ability to handle multiple priorities
- Excellent communication skills
- Commitment to team values and service principles
- Willingness to complete required training and certifications
- Ability to comply with safety protocols including use of PPE
- Consent to pre-employment screenings and health evaluations including possible COVID-19 and influenza vaccination if mandated
Job Qualifications
- High school degree or GED
- Proven customer service experience
- Proficiency in Microsoft Office and ability to learn new computer applications
- Strong written and verbal communication skills
- Good organizational and multitasking abilities
- Knowledge of safety and risk management procedures
- Experience working in a community or hospitality environment preferred
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- Greet potential residents, families, and candidates and manage inquiries
- Answer and manage telephone calls and messages promptly
- Assist with resident appointments and special requests
- Maintain the front desk and bistro area cleanliness and organization
- Support sales activities including marketing and move-in processes
- Ensure compliance with safety and risk management procedures
- Perform administrative duties including data entry and mail distribution
- Participate actively in team engagement and training activities
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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