Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
inclusive workplace
Job Description
Starwood Hotels is a distinguished luxury hotel brand management company, founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group. Starwood Hotels is renowned for its dedication to creating unparalleled guest experiences while maintaining a strong commitment to sustainability, diversity, and inclusion. As a mission-driven company, Starwood Hotels places great emphasis on a workplace culture that supports its employees, fosters collaboration, and respects the environment, making it a leading force in the hospitality industry worldwide. The company is proud to be an Equal Opportunity Employer, championing an inclusive workforce that values diversity and non-discrimination across all protected categories under applicable law. This commitment to equity and empowerment helps to cultivate an engaged and dynamic team dedicated to upholding the highest service standards.
We are actively seeking a Concierge who embodies the essence of a true bon vivant—a passionate individual who delights in the culinary, cultural, and social experiences that define a vibrant city. This role is ideal for someone who thrives on providing personalized, memorable recommendations to guests, whether it’s reserving a coveted table at an exclusive restaurant, suggesting a hidden gem for cocktails, or guiding guests through fascinating local art galleries and neighborhoods. The Concierge is not just a position; it is an opportunity to be a local expert and ambassador who enhances the guest experience through thoughtful, attentive service that is both detail-oriented and deeply personal.
The successful candidate will have a genuine love for conversation and sharing insider knowledge, backed by a minimum of one year of experience in concierge operations or a similar customer service role. A post-secondary diploma or degree is advantageous but not mandatory. Candidates must be hard-working team players who are flexible and prepared to operate within the demands of a 24-hour hospitality environment. The role requires exceptional organizational skills and the ability to manage multiple priorities while maintaining a warm and engaging demeanor. By joining Starwood Hotels as a Concierge, you become part of a collaborative community dedicated to excellence and sustainability, where your expertise helps create unforgettable experiences for our guests and strengthens our brand’s reputation globally.
We are actively seeking a Concierge who embodies the essence of a true bon vivant—a passionate individual who delights in the culinary, cultural, and social experiences that define a vibrant city. This role is ideal for someone who thrives on providing personalized, memorable recommendations to guests, whether it’s reserving a coveted table at an exclusive restaurant, suggesting a hidden gem for cocktails, or guiding guests through fascinating local art galleries and neighborhoods. The Concierge is not just a position; it is an opportunity to be a local expert and ambassador who enhances the guest experience through thoughtful, attentive service that is both detail-oriented and deeply personal.
The successful candidate will have a genuine love for conversation and sharing insider knowledge, backed by a minimum of one year of experience in concierge operations or a similar customer service role. A post-secondary diploma or degree is advantageous but not mandatory. Candidates must be hard-working team players who are flexible and prepared to operate within the demands of a 24-hour hospitality environment. The role requires exceptional organizational skills and the ability to manage multiple priorities while maintaining a warm and engaging demeanor. By joining Starwood Hotels as a Concierge, you become part of a collaborative community dedicated to excellence and sustainability, where your expertise helps create unforgettable experiences for our guests and strengthens our brand’s reputation globally.
Job Requirements
- Minimum of one year experience in a similar role
- Post-secondary diploma or degree is a plus
- Experience in concierge operations
- Team player
- Hard worker
- Detail oriented
- Flexible schedule to meet 24-hour operation demands
Job Qualifications
- Minimum of one year experience in a concierge or customer service role
- Excellent interpersonal and communication skills
- Strong knowledge of local dining, entertainment, and cultural attractions
- Ability to work flexible hours including nights, weekends, and holidays
- Detail oriented with excellent organizational skills
- Post-secondary diploma or degree preferred
- Ability to work effectively in a team environment
Job Duties
- Provide personalized recommendations and reservations for dining, entertainment, and cultural experiences
- Assist guests with local information and travel arrangements
- Coordinate with other hotel departments to meet guest needs
- Manage concierge operations and maintain up-to-date knowledge of local attractions
- Resolve guest inquiries and concerns promptly and professionally
- Build relationships with local vendors and venues to enhance guest offerings
- Adhere to Starwood Hotels’ standards for service excellence and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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