Concierge

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and fostering a diverse and inclusive work environment. With a vast portfolio of esteemed brands, Marriott International has set the standard for luxury, innovation, and customer service worldwide. Among its distinguished brands is W Hotels, which embodies a spirit of originality, creativity, and a forward-thinking approach to luxury hospitality. Located at 485 Brickell Ave, Miami, Florida, the property offers guests a vibrant and sophisticated environment that reflects the dynamic culture of the city. This full-time, non-management position is based on-site and plays a crucial role in ensuring guests receive personalized care and attention during their stay.

The Guest Services Operations role at Marriott International’s W Hotels is designed to serve as the primary point of contact for guests seeking assistance with special arrangements or services. This position involves responding promptly to guest requests such as transportation bookings, dining reservations, dry cleaning services, and other personalized demands. The role requires the ability to identify the appropriate providers to fulfill these requests efficiently while maintaining high standards of guest satisfaction. An essential responsibility is to offer comprehensive information about the property amenities and surrounding area, including details about special events and activities, enriching the guest experience. Additionally, the role demands effective communication skills to manage guest calls, messages, and concerns professionally, ensuring all interactions reflect the company’s values of respect and genuine appreciation. It also involves coordinating with other departments such as Bell Services and Housekeeping to seamlessly address guest needs. Monitoring the club lounge’s seating availability and safety, reporting any incidents or unsafe conditions, and adhering to company safety protocols are integral components of the job. The position emphasizes teamwork, confidentiality, and a professional appearance, as it represents the Marriott brand directly to guests. Marriott International values its employees' development and promotes an inclusive culture where every associate’s unique talents and backgrounds contribute to the success of the company. By joining the W Hotels team, associates become part of a global network dedicated to innovation, quality service, and creating impactful experiences for guests beyond the ordinary. This role offers individuals the opportunity to develop professionally within a supportive, dynamic, and multicultural environment that prioritizes both guest satisfaction and employee growth.