Concierge

Sunrise Senior Living is a renowned provider of senior living services, committed to empowering residents to live longer, healthier, and happier lives. This reputable company has been certified as a Great Place to Work by Activated Insights nine times, underscoring its positive workplace culture and dedication to employee satisfaction. Sunrise Senior Living stands out as a leader in the senior living industry by creating an environment where team members and residents alike feel valued and supported. The company's mission emphasizes the sacred value of human life, and it cultivates a community atmosphere where meaningful relationships flourish among residents, their families, and staff. As part of this organization, employees are invited to contribute to a culture that promotes engagement, respect, and excellence in service.

The Concierge role at Sunrise Senior Living is pivotal in shaping the first impression visitors, potential residents, and families receive. This position is a blend of customer service, administrative support, and safety oversight, making it crucial to the community's daily operations. The Concierge serves as the welcoming face at the community entry, greeting guests warmly, assisting with inquiries, and providing a comforting atmosphere enhanced by refreshments and background music. This role also supports the Director of Sales and Executive Director by managing communications, coordinating appointments, and facilitating the recruitment process.

In addition to greeting and assisting visitors, the Concierge handles multiple administrative tasks including data entry, monitoring the Bistro area, managing office supplies, and ensuring cleanliness and orderliness of the front desk area. The position requires a high level of multi-tasking, organization, and communication skills to handle external and internal calls, schedule appointments, and maintain updated records. Furthermore, this position is integral to community safety, involving responsibilities such as monitoring resident entry and exit, maintaining emergency rosters, and adhering to strict safety protocols.

As a member of the Sunrise team, the Concierge is also expected to actively participate in team engagement and uphold the organization's Core Values and Principles of Service. This role demands a compassionate, service-oriented individual who can contribute to a positive environment that supports resident well-being and team collaboration. The Concierge will also be involved in sales support activities such as assisting with marketing materials, managing move-in logistics, and supporting potential resident inquiries.

Employment with Sunrise Senior Living offers the opportunity to work in a dynamic and rewarding environment. The company provides comprehensive benefits including medical, dental, vision, life and disability insurance plans, retirement savings plans, and paid time off, among others. Employees are also offered tuition reimbursement and access to employee assistance and discount programs. Compensation is competitive and varies depending on location, skills, and experience. Sunrise Senior Living prioritizes the health and safety of its community, requiring pre-employment screenings and health evaluations consistent with legal guidelines, including potential COVID-19 and influenza vaccinations where mandated.

Joining Sunrise Senior Living as a Concierge means becoming part of a team that values dedication, compassion, and professional growth. This role not only offers a meaningful career opportunity but also the chance to make a significant difference in the lives of seniors and their families while enjoying a supportive and fulfilling work environment.