Job Overview
Employment Type
Temporary
Part-time
Benefits
Birthday and anniversary paid time off
Tuition Assistance
double holiday pay
Paid time off accrual from day one
Referral Bonus
free meal during shift
Loyalty Incentive
Employee Recognition Program
Discounts through Verizon and AT&T
Pay Advance Program
Medical insurance
Prescription drug insurance
Dental Insurance
Vision Insurance
Basic Term Life Insurance
AD&D insurance
401k
Job Description
Dial is a respected senior living community dedicated to enriching the lives of its residents through compassionate care and a vibrant, welcoming environment. Known for its commitment to excellence in senior services, Dial fosters a culture where employees can thrive professionally while making a meaningful impact on the lives of older adults. This establishment is recognized for its supportive team atmosphere and focus on continuous learning, providing staff with unique opportunities to gain knowledge from experienced seniors and healthcare professionals.
As a community centered on care and connection, Dial emphasizes a family-like environment where residents are valued members. Team members at Dial are not only caretakers but also companions who help add life to the years of those they serve. The company offers Part-Time, PRN (Pro Re Nata) positions that provide flexibility and competitive pay, ideal for individuals seeking to contribute to senior well-being while managing other personal or professional commitments.
The Front Desk Associate role at Dial is pivotal in creating a positive, welcoming atmosphere for residents, guests, and staff alike. This role requires individuals who excel in customer service, communication, and multitasking within a fast-paced environment. The Front Desk Associate is often the first point of contact within the community and plays a critical role in ensuring seamless operations across various departments. Responsibilities include greeting visitors warmly, managing phone communications, assisting residents with transportation and reservations, and supporting the community by facilitating smooth administrative and operational tasks.
In addition to providing exceptional customer service, team members in this position contribute to the overall safety and enjoyment of the community environment by monitoring common areas and responding to emergency situations as the primary point of contact. This role also involves coordinating household services like maintenance requests and managing important resident and family contact information.
Dial offers an attractive benefits package to support its employees, including birthday and anniversary paid time off, tuition assistance, double holiday pay, PTO accrued from day one, referral bonuses, free meals during shifts, loyalty incentives, and an employee recognition program. Additional perks include discounts through major telecom providers, pay advance programs, comprehensive medical and prescription drug insurance including dental and vision coverage, basic term life and AD&D insurance, and a 401k plan.
Overall, a career at Dial means joining a team committed to enhancing seniors' quality of life with empathy, respect, and high standards of care. This opportunity is ideal for individuals passionate about serving older adults and looking to grow within a supportive, dynamic community setting.
As a community centered on care and connection, Dial emphasizes a family-like environment where residents are valued members. Team members at Dial are not only caretakers but also companions who help add life to the years of those they serve. The company offers Part-Time, PRN (Pro Re Nata) positions that provide flexibility and competitive pay, ideal for individuals seeking to contribute to senior well-being while managing other personal or professional commitments.
The Front Desk Associate role at Dial is pivotal in creating a positive, welcoming atmosphere for residents, guests, and staff alike. This role requires individuals who excel in customer service, communication, and multitasking within a fast-paced environment. The Front Desk Associate is often the first point of contact within the community and plays a critical role in ensuring seamless operations across various departments. Responsibilities include greeting visitors warmly, managing phone communications, assisting residents with transportation and reservations, and supporting the community by facilitating smooth administrative and operational tasks.
In addition to providing exceptional customer service, team members in this position contribute to the overall safety and enjoyment of the community environment by monitoring common areas and responding to emergency situations as the primary point of contact. This role also involves coordinating household services like maintenance requests and managing important resident and family contact information.
Dial offers an attractive benefits package to support its employees, including birthday and anniversary paid time off, tuition assistance, double holiday pay, PTO accrued from day one, referral bonuses, free meals during shifts, loyalty incentives, and an employee recognition program. Additional perks include discounts through major telecom providers, pay advance programs, comprehensive medical and prescription drug insurance including dental and vision coverage, basic term life and AD&D insurance, and a 401k plan.
Overall, a career at Dial means joining a team committed to enhancing seniors' quality of life with empathy, respect, and high standards of care. This opportunity is ideal for individuals passionate about serving older adults and looking to grow within a supportive, dynamic community setting.
Job Requirements
- Must be at least 18 years of age
- Experience in customer service, hospitality, or senior living
- Basic computer skills including phone systems
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Ability to multitask and remain organized in a fast-paced environment
Job Qualifications
- Experience in customer service, hospitality, or senior living
- Strong communication and interpersonal skills
- Basic computer skills including phone systems
- Professional appearance and demeanor
- Ability to multitask and remain organized in a fast-paced environment
- Promote teamwork in providing services to residents
- Willingness to learn and help others
- Enjoyment in working with older adults
Job Duties
- Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident
- Assist residents and or families with requests for transportation, reservations, and general information
- Answer and direct phone calls, take messages, and respond to inquiries
- Respond to emergency situations and act as point of contact in all emergencies
- Monitor lobby and common areas to ensure safety and promote a positive environment
- Maintain reservations and schedule for guest suites, clubhouse, and private dining
- Receive mail and packages and ensure they are distributed accurately and timely
- Update and maintain resident or family emergency list and contact information as changes occur
- Receive requests for maintenance and housekeeping services
- Perform administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping
- Help promote community events and activities to residents and guests
- Notify supervisor when items need to be ordered, received, and maintain office supply list
- Maintain confidentiality of resident and community information
- Report on-the-job injuries to supervisor before end of shift
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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