Concierge

Westlake Village, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $21.25

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

Flexible pay option

Job Description

Sunrise Senior Living is a renowned provider of senior living services dedicated to empowering residents to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise boasts a strong, positive workplace culture and a mission centered on celebrating the sacred value of human life. As a company, Sunrise fosters meaningful relationships among residents, families, and team members, creating an environment full of warmth, care, and support. They offer numerous benefits to their team, including medical, dental, vision, life and disability insurance, retirement savings plans, employee assistance programs, paid time off, tuition reimbursement, and flexible pay options. Sunrise also emphasizes growth opportunities and continuous learning to ensure every team member can shine and reach their career and personal goals. Employment with Sunrise is subject to pre-employment screenings and health evaluations to maintain the highest standards of safety and health for everyone involved. The role of Concierge at Sunrise Senior Living exemplifies the company's commitment to exceptional service and community engagement. As the first point of contact for visitors, potential residents, and families, the Concierge plays a vital role in shaping the community's welcoming atmosphere and ensuring smooth communication channels. This role requires a poised, organized, and friendly individual who excels in customer service and can effectively manage inquiries, phone calls, messages, and administrative tasks. The Concierge supports both the Director of Sales (DOS) and the Executive Director (ED) by providing comprehensive community information and assisting with recruitment activities. Responsibilities also include maintaining the Bistro area, ensuring a pleasant ambiance with refreshments and music, and supporting resident move-in processes. The Concierge acts as an ambassador for Sunrise Senior Living by assisting prospective residents and their families, coordinating appointments, handling administrative duties like data entry, managing safety and risk protocols, and contributing to team success through active participation in meetings and training. The ideal candidate will be proficient in Microsoft Office and Sunrise applications, possess excellent communication and organizational skills, and have a background in customer service. This is an opportunity to join a company that truly values its employees and residents alike while offering a fulfilling, impactful career. Sunrise Senior Living invites individuals passionate about serving others and eager to be part of a team that positively shines to apply and experience a workplace culture that consistently earns top recognition.

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and Sunrise applications
Knowledge of safety procedures and compliance
Ability to handle multiple priorities
Strong organizational and communication skills
Ability to participate in required training and meetings
Employment contingent upon passing pre-employment screenings and health evaluations
Covid-19 and Influenza vaccinations may be required if mandated by law.

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new software applications
Excellent communication skills both written and verbal
Good organizational and time management skills
Accurate record-keeping abilities
Good judgment, problem solving, and decision-making skills
Ability to handle multiple priorities
Experience or willingness to participate in safety and risk management protocols
Ability to work well in a team setting and commit to team goals.

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings and direct candidates to apply online or capture their information into the Applicant Tracking System (ATS)
Answer incoming telephone and resident calls within 2-3 rings with the appropriate greeting and identification
Take complete messages with name, number, and message as appropriate and communicate messages to intended recipients
Offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller of the transfer
Manage appointments for residents and families such as hairdresser and transportation
Send get well cards to residents in the hospital and sympathy cards to families as needed
Order Memory Flowers for residents who have passed
Maintain the front desk and Bistro areas neat and organized, ensure refreshments and snacks availability, keep music playing, and ensure coverage when away
Partner with community team to ensure compliance with health and safety regulations, promote risk management programs, practice safety procedures and maintain key emergency rosters
Update resident phone lists, move-in/out registers, sign-in logs, handle meal ticket processing, organize mail and newspapers, maintain resident credit forms, assist with recruitment data entry, monitor office supplies, and track team member paychecks
Participate actively in team goals, demonstrate the Team Member Credo, commit to serving residents and guests, engage in customer and team member engagement programs, attend meetings and maintain training compliance
Perform other duties as assigned.