Concierge

Carter-Haston is a reputable property management company known for its strong commitment to creating a culture centered around caring for people. The company values positive relationships, integrity, and responsiveness, which serve as the foundation for its success in managing residential communities. Their team adheres to a management approach based on the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management. This approach highlights the company’s dedication to community appearance, intentional presentation, exceptional homes, prompt service, and resident satisfaction. Carter-Haston is also committed to fostering a positive work environment by emphasizing personality, purpose, passion, preparation, and participation among its staff. As an Equal Opportunity Employer and a Drug-Free Workplace that complies with ADA regulations, Carter-Haston promotes inclusivity and safety for all its employees.

The Front Desk Representative role at Carter-Haston is essential for maintaining excellent customer service and smooth community operations. This position involves serving as the first point of contact for residents, prospects, vendors, and visitors, greeting them warmly, and addressing their needs promptly. The representative assists residents with moves in and out, educating them on community policies, managing reservations for amenities and guest suites, and overseeing the distribution of packages and dry cleaning services. Maintaining an organized and welcoming front desk area is critical, as it reflects the community's standards. Additional responsibilities include coordinating with neighborhood organizations, managing communication via phone, handling parking pass distribution, and monitoring community compliance with safety and learning requirements. This role requires flexibility to multi-task in a fast-paced environment, provide clear communication, and uphold a professional appearance and attitude at all times. The Front Desk Representative plays a key role in enhancing resident satisfaction by ensuring that community members feel welcomed, informed, and well-supported. Carter-Haston offers a comprehensive benefits package reflecting the company’s dedication to employee well-being. This includes competitive pay, paid time off, medical and dental benefits, educational assistance, and opportunities for recognition and growth, making it an attractive workplace for hospitality and property management professionals seeking a rewarding career.