Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $18.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Tuition Reimbursement
Employee assistance program
Job Description
Sunrise Senior Living is a leading provider in the senior living industry, dedicated to empowering residents to live longer, healthier, and happier lives through compassionate care and supportive services. The company is widely recognized for its outstanding workplace culture, having been certified as a Great Place to Work® for the ninth time by Activated Insights. This recognition highlights Sunrise Senior Living's commitment to fostering an inclusive, respectful, and collaborative environment for its team members. Sunrise operates vibrant communities designed to meet the diverse needs of older adults, offering personalized care plans, engaging activities, and amenities that promote wellbeing and social connections.
At Sunrise of Lafayette Hill, the Concierge plays a vital role as the first point of contact and the welcoming face of the community. This position is responsible for greeting potential residents, their families, and visitors with warmth and professionalism, ensuring they feel valued and informed from the moment they arrive. The Concierge manages incoming calls both from outside and within the community, relays messages accurately, and provides clear communication regarding community events and services, supporting the efforts of the Director of Sales and the Executive Director.
Beyond greeting visitors and handling communications, the Concierge assists with various administrative duties critical to the smooth operation of the community. These include supporting recruitment efforts by capturing candidate information, maintaining marketing and move-in packet inventories, monitoring the Bistro area to provide a pleasant atmosphere, and managing appointment schedules for residents and their families. The role requires a proactive approach to risk management, partnering with the community team to uphold safety protocols, emergency preparedness, and resident security standards.
The Concierge also supports sales and marketing initiatives by processing and tracking inquiries, ordering flowers and guest meals for move-ins, and contributing to customer relationship management databases. In addition, the position manages administrative functions such as updating resident rosters, distributing mail and newspapers, handling meal tickets, and ensuring office supplies are stocked. This role contributes significantly to team success by embodying the principles of service, participating in training and engagement programs, and fostering a positive community culture.
Sunrise Senior Living offers competitive compensation that reflects geographic location, experience, skills, and qualifications. The company provides a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance plans, retirement savings options, paid time off, tuition reimbursement, and innovative programs like myFlexPay which allows team members to access pay shortly after their shifts. Employment at Sunrise is contingent upon successful pre-employment health and safety screenings, including vaccinations as required by law.
Joining Sunrise means becoming part of a passionate team dedicated to making a meaningful impact in the lives of seniors and their families. The Concierge position at Sunrise of Lafayette Hill represents a unique opportunity to build meaningful relationships, deliver exceptional service, and contribute to a workplace that truly shines with purpose and heart.
At Sunrise of Lafayette Hill, the Concierge plays a vital role as the first point of contact and the welcoming face of the community. This position is responsible for greeting potential residents, their families, and visitors with warmth and professionalism, ensuring they feel valued and informed from the moment they arrive. The Concierge manages incoming calls both from outside and within the community, relays messages accurately, and provides clear communication regarding community events and services, supporting the efforts of the Director of Sales and the Executive Director.
Beyond greeting visitors and handling communications, the Concierge assists with various administrative duties critical to the smooth operation of the community. These include supporting recruitment efforts by capturing candidate information, maintaining marketing and move-in packet inventories, monitoring the Bistro area to provide a pleasant atmosphere, and managing appointment schedules for residents and their families. The role requires a proactive approach to risk management, partnering with the community team to uphold safety protocols, emergency preparedness, and resident security standards.
The Concierge also supports sales and marketing initiatives by processing and tracking inquiries, ordering flowers and guest meals for move-ins, and contributing to customer relationship management databases. In addition, the position manages administrative functions such as updating resident rosters, distributing mail and newspapers, handling meal tickets, and ensuring office supplies are stocked. This role contributes significantly to team success by embodying the principles of service, participating in training and engagement programs, and fostering a positive community culture.
Sunrise Senior Living offers competitive compensation that reflects geographic location, experience, skills, and qualifications. The company provides a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance plans, retirement savings options, paid time off, tuition reimbursement, and innovative programs like myFlexPay which allows team members to access pay shortly after their shifts. Employment at Sunrise is contingent upon successful pre-employment health and safety screenings, including vaccinations as required by law.
Joining Sunrise means becoming part of a passionate team dedicated to making a meaningful impact in the lives of seniors and their families. The Concierge position at Sunrise of Lafayette Hill represents a unique opportunity to build meaningful relationships, deliver exceptional service, and contribute to a workplace that truly shines with purpose and heart.
Job Requirements
- High school diploma or GED
- Customer service experience
- Proficiency with Microsoft Office and computer applications
- Good verbal and written communication skills
- Ability to multitask and manage time efficiently
- Positive attitude and professional demeanor
- Ability to work collaboratively in a team environment
- Compliance with health and safety regulations
- Successful completion of pre-employment screenings including vaccinations if required
Job Qualifications
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new software applications
- Good organizational and communication skills
- Ability to handle multiple priorities
- Problem solving and decision-making skills
- Experience in a senior living or hospitality environment is an asset but not required
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that community safety protocols are in place
- Contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in Sunrise careers and collect candidate information into the Applicant Tracking System (ATS)
- Answer incoming calls with appropriate community greeting and identification
- Take complete messages and communicate them to intended recipients
- Provide community overview to callers and manage call forwarding
- Manage appointments for residents and family members
- Send get well cards to residents in hospital and sympathy cards to families
- Order flowers and name plates for new residents
- Support sales and marketing efforts by handling inquiry calls and maintaining marketing inventory
- Keep front desk and Bistro area organized and stocked
- Promote and comply with community safety and risk management protocols
- Maintain resident and team member rosters for emergency procedures
- Perform administrative tasks including updating registries and distributing mail
- Participate actively in team meetings, training, and engagement programs
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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