Job Overview
Compensation
Hourly
Range $15.25 - $19.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Development Programs
Job Description
Carter-Haston is a reputable property management company known for its strong commitment to fostering a positive culture centered on caring for people. With a foundation built upon integrity, responsiveness, and genuine relationship building, Carter-Haston strives to provide exceptional service and maintain the highest standards of property management excellence. The company embraces a management philosophy that revolves around two fundamental frameworks: the 5 Basics and the 5 Ps. These principles guide every team member in meeting and exceeding resident expectations while ensuring that community living is a pleasant, safe, and welcoming experience.
Carter-Haston operates within the residential property management sector, managing communities that prioritize resident satisfaction and community appearance. The company values attributes such as intentional presentation, exceptional homes, prompt service, and resident satisfaction. Its team members are encouraged to embody personality, purpose, passion, preparation, and participation in all aspects of their work. With a culture rooted deeply in mutual respect, professionalism, and engagement, Carter-Haston also upholds Equal Opportunity employment, promotes a drug-free workplace, and complies with ADA regulations.
The role on offer focuses on delivering exceptional front desk and reception services to residents, prospects, vendors, and other community members. This position demands a customer-centric mindset, strong communication skills, and the ability to manage multiple administrative tasks efficiently. Responsibilities include greeting all visitors, assisting residents with move-in and move-out processes, liaising between the community and neighborhood organizations, and maintaining organized reception and package areas. The role is essential in fostering a welcoming environment at the community lobby, addressing resident needs promptly, and ensuring smooth operation of community amenities such as elevator scheduling, package handling, and guest suite reservations.
Additionally, the position involves managing communication channels including answering and routing phone calls and maintaining schedules for amenity spaces. The individual in this role will also be responsible for maintaining professional standards through appearance, adherence to safety policies, participation in ongoing training, and compliance with OSHA regulations. Building rapport with community visitors by providing local information and staying informed on industry trends through market research further enhances the quality of service delivered.
The successful candidate will contribute significantly to resident satisfaction by providing courteous, informed, and timely assistance, thereby supporting Carter-Haston's mission to create and sustain communities that residents are proud to call home.
Carter-Haston operates within the residential property management sector, managing communities that prioritize resident satisfaction and community appearance. The company values attributes such as intentional presentation, exceptional homes, prompt service, and resident satisfaction. Its team members are encouraged to embody personality, purpose, passion, preparation, and participation in all aspects of their work. With a culture rooted deeply in mutual respect, professionalism, and engagement, Carter-Haston also upholds Equal Opportunity employment, promotes a drug-free workplace, and complies with ADA regulations.
The role on offer focuses on delivering exceptional front desk and reception services to residents, prospects, vendors, and other community members. This position demands a customer-centric mindset, strong communication skills, and the ability to manage multiple administrative tasks efficiently. Responsibilities include greeting all visitors, assisting residents with move-in and move-out processes, liaising between the community and neighborhood organizations, and maintaining organized reception and package areas. The role is essential in fostering a welcoming environment at the community lobby, addressing resident needs promptly, and ensuring smooth operation of community amenities such as elevator scheduling, package handling, and guest suite reservations.
Additionally, the position involves managing communication channels including answering and routing phone calls and maintaining schedules for amenity spaces. The individual in this role will also be responsible for maintaining professional standards through appearance, adherence to safety policies, participation in ongoing training, and compliance with OSHA regulations. Building rapport with community visitors by providing local information and staying informed on industry trends through market research further enhances the quality of service delivered.
The successful candidate will contribute significantly to resident satisfaction by providing courteous, informed, and timely assistance, thereby supporting Carter-Haston's mission to create and sustain communities that residents are proud to call home.
Job Requirements
- High school diploma or equivalent
- Prior experience in a customer-facing role preferred
- Excellent communication skills
- Ability to provide outstanding customer service
- Strong organizational skills
- Basic computer skills
- Ability to manage multiple tasks simultaneously
- Willingness to adhere to company policies and regulations
- Drug-free workplace compliance
- Ability to complete mandatory training and certifications on time
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or property management preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Basic computer proficiency
- Knowledge of community procedures and residential property management principles is a plus
- Demonstrated professionalism and positive attitude
- Ability to work well in a team environment
- Familiarity with OSHA regulations and safety policies
- Capability to learn and use property management software and systems
Job Duties
- Provide outstanding customer service to all residents, prospects, vendors, and community members including greeting visitors and assessing needs
- Assist resident move-in and move-out processes by educating on community procedures, parking, office hours, package and mail systems, and scheduling elevators
- Act as liaison between community, residents, and neighborhood organizations
- Maintain an organized and clean front desk, reception area, and package rooms while replenishing community brochures and floor plans
- Contribute to building resident satisfaction by delivering excellent customer service and building rapport
- Check in and log packages and notify residents of deliveries
- Manage and distribute resident dry cleaning when applicable
- Maintain schedules for amenity spaces and guest suite reservations, ensuring proper payment and cleanliness
- Answer and route phone calls to appropriate team members
- Complete and submit detailed shift reports
- Familiarize with geographical directions, neighborhood attractions, special events, and local landmarks to provide recommendations
- Distribute parking passes and monitor parking lots and garages
- Conduct market surveys on local competitor rental rates, concessions, and specials
- Complete all required Learning Management System courses by assigned due dates
- Adhere to OSHA regulations, health, safety policies, and environmental laws while promptly reporting unsafe activities
- Input service requests and conduct follow-up procedures including contacting residents and gathering feedback
- Maintain professional appearance, attitude, and attendance
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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