Concierge

Carter-Haston is a well-established property management company that places the highest value on its culture of taking care of people. With a long-standing commitment to fostering positive relationships, Carter-Haston emphasizes integrity and responsiveness in all aspects of its operations. The company focuses on excellence in property management through a management approach rooted in two key principles: the 5 Basics and the 5 Ps. These principles guide the team to provide exceptional homes, prompt service, and maintain resident satisfaction by ensuring intentional presentation and community appearance. The company fosters a positive and supportive environment for employees and residents alike, emphasizing personality, purpose, passion, preparation, and participation as the core elements of their work ethic. Carter-Haston is an equal opportunity employer, dedicated to providing a drug-free workplace and complying with ADA regulations where applicable.

The role at Carter-Haston is integral to maintaining the high standards of customer service and community management that the company values. The position involves being the welcoming face for residents, prospects, vendors, and visitors entering community lobbies. Responsibilities include managing the front desk operations, facilitating resident move-ins and move-outs, educating residents about community procedures, and acting as a liaison between the community and neighborhood organizations. The individual in this role is expected to maintain clean and organized common areas such as the front desk, reception, and package rooms while ensuring the availability of community brochures and other informational materials.

This position requires excellent customer service skills, the ability to build rapport with visitors and residents, and handle communications effectively through multiple channels, including phone calls and face-to-face interactions. Other vital duties include managing packages, coordinating resident dry cleaning, scheduling amenity spaces and guest suite reservations, and ensuring compliance with community policies. The individual must also be familiar with local geographical information to assist visitors with directions and recommendations, stay updated on industry trends through market surveys, complete mandatory learning courses, and adhere to OSHA and safety regulations. Maintaining a professional appearance and reliable attendance is essential, along with a willingness to perform additional tasks as assigned by management. This role is ideal for individuals with experience in hospitality or related fields who thrive in fast-paced environments and are committed to delivering outstanding service to community members.