Concierge

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

employee wellness program

Job Description

Hotel Drover is a distinguished luxury hotel located in the historic Fort Worth Stockyards, a landmark area known for its rich Western heritage. As a proud member of the Autograph Collection, Hotel Drover embodies the authentic Texas spirit with a refined twist, combining the rugged charm of the West with modern luxury and exceptional service. The hotel pays homage to the legendary cowboys who once drove cattle across vast plains, offering guests a unique experience that blends the past and present of Texas culture. Every aspect of Hotel Drover, from its design to its guest interactions, reflects the pioneering spirit and hospitality that are deeply rooted in this iconic region. The hotel's commitment to delivering a memorable stay goes beyond traditional lodging; it strives to create an environment where every guest is greeted like family, with genuine warmth, a tip of the hat, and a firm handshake.

We are currently seeking a dedicated Concierge to join our team. This role is vital in shaping the guest experience, providing personalized services and local insights that define what it means to stay at Hotel Drover. The Concierge will be responsible for assisting guests with all their needs, from coordinating transportation and dining reservations to arranging special occasions and sharing insider knowledge about local attractions. This position requires someone who lives and breathes hospitality, who is driven by a passion for making connections and elevating every guest interaction into an extraordinary experience.

The ideal candidate will be an energetic, personable individual who represents the brand’s core values — which include hitting the mark every time, blazing new trails, sparking warmth, being intentional, honoring all, doing right, and staying curious. This unique person will not only meet guest expectations but exceed them, creating lasting memories while fostering a sense of community both within the hotel and beyond. Working at Hotel Drover means embracing the authentic Texas way of life and delivering legendary service that guests remember long after they leave. If you are motivated by collaboration, authenticity, and a sincere desire to make a difference through top-tier hospitality, this is an exceptional opportunity to grow your career in a setting that celebrates heritage and innovation simultaneously.

Job Requirements

Ability to stand sit or walk for extended periods throughout the shift
Must be able to lift carry push or pull up to 25 lbs occasionally
Comfortable working in a guest-facing environment that may include moderate noise levels and variable temperatures
Strong communication and interpersonal skills with the ability to engage authentically with diverse guests
Demonstrated knowledge of the Fort Worth Stockyards DFW area and surrounding attractions
Flexible schedule must be available to work evenings weekends and holidays
Professional demeanor and polished appearance consistent with luxury hospitality standards
Embody Hotel Drover’s Core Values Hit the Mark Every Time Blaze New Trails Spark Warmth Be Intentional Honor All Do Right Stay Curious

Job Qualifications

Strong communication and interpersonal skills with the ability to engage authentically with diverse guests
Demonstrated knowledge of the Fort Worth Stockyards DFW area and surrounding attractions
Flexible schedule must be available to work evenings weekends and holidays
Professional demeanor and polished appearance consistent with luxury hospitality standards
Embody Hotel Drover’s Core Values Hit the Mark Every Time Blaze New Trails Spark Warmth Be Intentional Honor All Do Right Stay Curious
Previous experience in a luxury or full-service hotel resort or guest services environment preferred
Familiarity with Marriott or Autograph Collection brand standards and property management systems such as Opera GXP preferred
Background in local partnerships or vendor relationships within hospitality tourism or event coordination preferred

Job Duties

Respond to guest requests for special arrangements or services including transportation dining spa appointments floral deliveries and local experiences
Offer knowledgeable recommendations about property amenities local attractions restaurants and upcoming Stockyards events to enhance guest stays
Build rapport and maintain professional relationships with guests providing tailored assistance to anticipate and exceed their needs
Contact appropriate departments such as Bellperson Housekeeping Engineering Food & Beverage to resolve guest requests or concerns promptly
Record and track all guest requests messages and follow-ups in designated systems to ensure service delivery and satisfaction
Coordinate VIP amenities special occasion setups and in-room surprises in collaboration with the Front Office and Housekeeping teams
Review shift logs and memos daily to stay informed of property events guest arrivals and special notes
Maintain current knowledge of Fort Worth and surrounding DFW area including entertainment venues dining establishments retail and transportation services
Monitor lobby and public areas for guest service opportunities ensuring a welcoming and engaging environment
Uphold confidentiality of guest information and maintain security of hotel property and assets
All other duties as assigned