Concierge

Carlsbad, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $17.50 - $18.50

Work Schedule

Weekend Shifts

Benefits

Medical

Dental

Vision

vacation

personal day

sick pay

Holidays

Complimentary Meals

Bonus opportunities

Company paid life insurance

Team member discount program

401(k) Savings Plan with Company Match

recognition programs

Student Loan Refinancing

Pet insurance

Employee assistance program

Emergency Financial Assistance

Job Description

SANTIANNA is a premier senior living community beautifully situated on a landscaped campus, managed by Oakmont Management Group (OMG), a leader in the senior living industry. Our communities are dedicated to providing exceptional quality, comfort, and care combined with five-star services and amenities, tailored to promote a rewarding lifestyle of independence and well-being for our residents. With locations across California, Hawaii, Colorado, and Nevada, Oakmont Management Group offers significant opportunities for career advancement, relocation, and travel for dedicated team members. We foster a supportive environment rooted in our values of Authenticity, Teamwork, Compassion, Commitment, and Resilience.

The Concierge role at SANTIANNA is a part-time position that requires flexible hours, including Sunday availability, with a pay range of $17.50 to $18.50 hourly. This position is essential in creating a welcoming atmosphere for residents, guests, and visitors by providing exceptional customer service and support. As the first point of contact, the Concierge is responsible for greeting visitors, responding promptly to resident requests, coordinating property tours, and handling multi-line telephone systems effectively. Additionally, the Concierge provides clerical support to the administrative staff, contributing to smooth community operations. Our team members at SANTIANNA play a vital role in maintaining a secure, safe, and comfortable environment, alongside promoting teamwork through cooperative interaction among all departments.

At Oakmont, caring for our team member’s health and safety is paramount; therefore, individuals in this role are required to comply with health screening protocols, including vaccination policies and the use of personal protective equipment, as part of our commitment to a safe living environment. Joining the Oakmont family means becoming part of a culture that values joy, laughter, and excellence, ensuring our residents feel cared for and respected, and that our employees thrive in their roles with recognition and growth opportunities.

Job Requirements

Must be at least 18 years of age
high school diploma or equivalent
prefer two (2) years of experience in a hospitality setting or prior senior living community
excellent customer service skills
able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
must pass a criminal background check and health screening tests, including physical and TB tests
for the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of COVID-19 or other communicable diseases, per regulatory guidelines

Job Qualifications

Must be at least 18 years of age
high school diploma or equivalent
prefer two (2) years of experience in a hospitality setting or prior senior living community
excellent customer service skills
able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
must pass a criminal background check and health screening tests, including physical and TB tests
for the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of COVID-19 or other communicable diseases, per regulatory guidelines

Job Duties

Provide all residents, guests, and visitors with exceptional customer service
answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner
monitor the Emergency Alert System and immediately respond to every call
effectively manage the business center and process incoming and outgoing mail
maintain a safe and secure environment for all staff, residents, and guests, following established safety standards
encourage teamwork through cooperative interactions with co-workers and other departments