Concierge

Provincial Senior Living is a leading management company specializing in lifestyle-driven Independent Living communities across the United States. With a dedication rooted deeply in enrichment and excellence, Provincial proudly serves thousands of residents across more than 13,000 units. The company is built on foundational Pillars of Excellence that emphasize personalized care, outstanding hospitality, and fostering lasting connections among residents and team members. Recognized as one of the largest senior living families in the U.S., Provincial’s communities have earned prestigious Great Place to Work certifications from 2022 through 2026. This recognition reflects the organization's commitment to creating supportive and engaging work environments where purpose and culture align to foster meaningful and rewarding careers. Provincial Senior Living places a strong emphasis on professional growth and invests heavily in learning and development opportunities to help every team member nurture a fulfilling and purposeful career path. The company offers a comprehensive range of rewarding career opportunities highlighted by competitive wages, flexible scheduling options including full-time and part-time morning hours, paid time off and holidays for full-time employees, and a robust benefits package inclusive of health, dental, vision, life, and disability insurance. Additional benefits include a 401(k) plan with employer matching, paid training, opportunities for advancement, meals, uniforms, and an Employee Assistance Program, making Provincial Senior Living an employer of choice in the senior living sector.

We are currently seeking a Concierge to join a dedicated team within one of our thriving communities. The Concierge role is pivotal in creating a welcoming and efficient environment for residents, guests, and team members. This position involves greeting and assisting visitors and residents, managing both external and internal communications, and efficiently handling administrative duties that support daily operations. The Concierge is the first point of contact and plays a key role in fostering a warm and hospitable atmosphere while ensuring smooth communication flow throughout the community. Responsibilities include answering telephone calls promptly and professionally, taking accurate messages and relaying them to the appropriate recipients, and greeting residents and visitors while providing directions or general information as needed. The Concierge also supports the marketing department by organizing brochures, prepares meal tickets for team and family members, and maintains important resident-related documentation such as phone lists, rosters, and move-in/move-out registers. They manage appointments for residents and family members, ensuring their needs for hairdressing, transportation, and other services are scheduled efficiently. Maintaining an organized and neat front desk and entry area is essential, as is handling mail distribution to residents, the Executive Director, and department coordinators. This position requires diligence in adhering to company policies and operating procedures and may involve other duties as assigned. This role is ideal for individuals with a passion for customer service and a desire to have a positive impact on the lives of others in a supportive community setting. If you are motivated to contribute to a team dedicated to excellence and compassionate care, the Concierge position at Provincial Senior Living offers an engaging career opportunity with substantial potential for advancement and professional growth.