Concierge

Associa is a leading company in the community management industry with more than 225 branch offices across North America, proudly serving nearly five million residents worldwide. Established over 43 years ago, Associa has built an outstanding reputation by delivering positive impact and meaningful value to communities. With a dedicated team of over 11,000 employees, the company is known for its unrivaled education, industry expertise, and innovative approach to community association management. Associa’s commitment to excellence and customer satisfaction has positioned them as a trusted leader in the sector. To learn more about the company, visit www.associaonline.com.

Associa is currently seeking a Concierge to become a vital member of their team. The Concierge serves as the face of the enterprise, offering exceptional service and support to guests and customers. This role is essential in creating a welcoming environment by providing helpful information, assisting with various guest needs, and ensuring smooth communication across departments. The ideal candidate will be familiar with local transit systems such as bus, train, and subway schedules, enabling them to provide accurate directions and travel advice.

The Concierge’s responsibilities encompass much more than just greeting visitors; they act as a liaison between residents, vendors, technicians, and management. They must treat every interaction with professionalism and courtesy, ensuring that every visitor and resident feels valued and attended to. The Concierge will handle administrative and managerial support tasks, maintain detailed records including keys and access devices, and manage communications effectively to ensure that all requests and issues are resolved promptly.

This position demands a high level of interpersonal skills and attention to detail. Concierges are expected to act as problem-solvers, owning each request or complaint with a commitment to delivering solutions. Communication within the team is critical, with daily activity logs and timely email updates required to maintain transparency and continuity. Furthermore, the Concierge must adhere to strict policies regarding security, such as safeguarding master keys and ensuring that any permissions for access devices follow proper procedures.

The role also requires a professional appearance and demeanor, with dress code expectations including pressed dress shirts, pants, and appropriate shoes. Time management and responsible use of company resources, such as laptops and materials, are essential aspects of the job. The Concierge must be punctual and maintain focus on work-related tasks during shifts.

Associa offers a competitive hourly wage of $23.00, with direct experience highly valued in the hiring decision. Candidates can expect to join a work environment that has been recognized as a "Great Place to Work" for nine consecutive years, with many locations awarded as "Best and Brightest." Benefits include world-class training, opportunities for additional income, support for industry-related courses and designations, paid time off and holidays, comprehensive medical benefits, mileage and cellphone reimbursements, and the option for a hybrid work environment. Associa is an equal opportunity employer committed to diversity and inclusion across all levels of the organization.