Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
401k
Fulltime benefits
Part-time Benefits
Training
Development
Career laddering
flexible scheduling
Job Description
Harmony is a well-established community-oriented organization located in Virginia Beach, Virginia, dedicated to providing high-quality living experiences and exceptional customer service to its residents. Known for its commitment to fostering a supportive and secure environment, Harmony offers a blend of professional and personal satisfaction for its employees, ensuring they work in a friendly and efficient atmosphere. As a leader in community services, Harmony emphasizes values such as respect, integrity, and dedication to continuous improvement and resident satisfaction.
The Concierge/Receptionist role at Harmony is a vital position that combines administrative support duties with frontline customer service responsibilities. This position requires an individual who can efficiently manage a variety of tasks such as greeting residents and visitors, handling communications via telephone and walkie-talkie, maintaining security logs, and assisting with administrative functions like filing and copying documents. It is a role designed for someone who thrives in a fast-paced environment and enjoys being the first point of contact within the community.
In this role, the concierge/receptionist must demonstrate excellent interpersonal skills, professionalism, and an ability to multitask effectively. Responsibilities include monitoring the door security system and fire panel, ensuring the safety and security of the building residents, managing visitor registration, and providing comprehensive support to both residents and staff. The role also includes selling meal tickets and accounting for them, coordinating resident transportation schedules, and attending staff meetings and training sessions.
Working at Harmony means becoming part of a team that values community spirit and teamwork. The company supports employee growth with training and career development opportunities and promotes a positive work-life balance with flexible scheduling options. Employees enjoy benefits including a 401k plan and health packages for both full-time and part-time workers. This position offers an excellent opportunity for those looking to advance their career in community services while contributing meaningfully to the well-being and security of the residents they serve.
The Concierge/Receptionist role at Harmony is a vital position that combines administrative support duties with frontline customer service responsibilities. This position requires an individual who can efficiently manage a variety of tasks such as greeting residents and visitors, handling communications via telephone and walkie-talkie, maintaining security logs, and assisting with administrative functions like filing and copying documents. It is a role designed for someone who thrives in a fast-paced environment and enjoys being the first point of contact within the community.
In this role, the concierge/receptionist must demonstrate excellent interpersonal skills, professionalism, and an ability to multitask effectively. Responsibilities include monitoring the door security system and fire panel, ensuring the safety and security of the building residents, managing visitor registration, and providing comprehensive support to both residents and staff. The role also includes selling meal tickets and accounting for them, coordinating resident transportation schedules, and attending staff meetings and training sessions.
Working at Harmony means becoming part of a team that values community spirit and teamwork. The company supports employee growth with training and career development opportunities and promotes a positive work-life balance with flexible scheduling options. Employees enjoy benefits including a 401k plan and health packages for both full-time and part-time workers. This position offers an excellent opportunity for those looking to advance their career in community services while contributing meaningfully to the well-being and security of the residents they serve.
Job Requirements
- High school diploma or GED
- considerate, neat, well-groomed and professional in appearance
- professional dress code
- experience in administration functions
- polite and professional phone manner
- organized and team-oriented
- polite and considerate to residents, visitors, co-workers and management
- effective verbal and written communication skills
- ability to sit for extended periods
- ability to work in a busy environment and multi-task
- willing to work flexible schedule including weekends and holidays
- attendance at all required in-services and staff meetings
Job Qualifications
- High school diploma or GED
- experience in administrative functions
- polite and professional telephone etiquette
- ability to communicate effectively both verbally and in writing
- organizational skills
- ability to work well as part of a team
- professionalism and neat appearance
Job Duties
- Greets all visitors to the community
- answers the telephone and transfers calls to the appropriate party
- takes accurate messages
- monitors walkie-talkie, door security system, and fire panel
- monitors resident sign-in and sign-out log and visitor registration log
- completes administrative support functions such as filing and making copies
- fills out and logs service request forms for residents and/or staff
- sells meal tickets and accounts for them by payroll deduction or personal check
- ensures the security of the building
- periodically checks entrances/exits of the building to ensure community security
- attends in-services and staff meetings
- assists with coordinating van schedule for residents
- follows confidentiality policies
- performs other supportive office functions
- maintains front desk and lobby cleanliness and neatness
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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