Concierge

Advocate Health is a leading nonprofit, integrated health system in the United States, formed through the combination of Advocate Aurora Health and Atrium Health. With headquarters in Charlotte, North Carolina, Advocate Health is noted for its comprehensive care provided under several names across multiple states: Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin. Recognized nationally for its clinical innovation, excellent health outcomes, outstanding consumer experience, and leadership in value-based care, Advocate Health serves nearly 6 million patients and is actively involved in numerous clinical trials and research studies. The Wake Forest University School of Medicine acts as the academic core of the enterprise, ensuring cutting-edge medical education and research are integral to its mission. The organization is highly respected for its expertise in areas such as cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. Employing over 155,000 teammates across 69 hospitals and more than 1,000 care locations, Advocate Health also supports one of the largest graduate medical education programs in the nation, offering over 2,000 residency and fellowship positions in more than 200 programs. The system is firmly committed to delivering equitable care and invests over $6 billion annually in community benefits to support health-related social initiatives.

This particular role is for a part-time Concierge Service position based at the Aurora West Allis Medical Center. This role is essential in creating the first and lasting positive impression for all guests, patients, and visitors to the facility. Working 24 hours weekly on a Monday, Wednesday, Friday schedule from 8:00 AM to 4:30 PM, the concierge is responsible for greeting customers, assessing their immediate needs, and providing assistance such as escorting patients to their destinations, helping with vehicle assistance, locating wheelchairs, or arranging transportation services. The role plays a critical part in maintaining smooth traffic flow at the entrances and ensuring customer parking needs are met, including valet service, tour buses, short-term visitor assistance, and transportation vouchers. This position demands excellent customer service and interpersonal skills, along with the ability to work independently with minimal supervision in a customer-oriented environment. Physical stamina is necessary, as the role requires standing, walking, and sometimes running for most of the workday, and the ability to handle exposure to outdoor weather conditions. Safety and cleanliness of working areas must be upheld, and any security or safety concerns promptly reported. The pay range for this role is $18.85 to $28.30 per hour, with eligibility for a comprehensive benefits package including health, dental, vision, life insurance, paid time off, retirement plans, and educational assistance programs. Advocate Health values its workforce by providing competitive compensation, career development opportunities, and a variety of well-being programs, supporting teammates to live fully at and away from work while delivering high-quality care to the communities they serve.