Concierge

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $25.00

Benefits

competitive hourly wage

Paid Time Off

Health Insurance

Dental Insurance

Retirement plan options

Employee training and development

Safe working environment

Job Description

The hiring establishment is a professional residential services company specializing in providing comprehensive concierge and security solutions for residential buildings. With a strong commitment to delivering exceptional customer service and ensuring the safety and convenience of residents, the company has established itself as a dependable partner in property management. This company operates in the hospitality and residential service industry and focuses on creating a secure and welcoming environment for all building inhabitants and visitors.

This role specifically entails the position of Overnight Concierge Associate, a pivotal overnight shift role designed to ensure smooth operations and maintain high safety standar... Show More

Job Requirements

High school diploma or equivalent
prior experience in concierge or security roles preferred
ability to stand and sit for long periods
ability to walk and patrol building premises
ability to lift 30 - 50 lbs
strong communication skills
proficiency in Microsoft Office applications
ability to manage multiple priorities
ability to work overnight shifts
flexibility to work extended and weekend hours
capability to complete administrative clerical duties
good physical stamina and mobility
ability to respond to emergencies promptly
reliable and trustworthy
willingness to follow company policies and procedures

Job Qualifications

Ability to manage multiple priorities
demonstrates excellent customer service, communication, and time management skills
basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel
command of information system hardware/software is preferred
good written and verbal communication skills
strong customer service and interpersonal skills
computer and peripherals, standard and customized software applications and tools, and usual office equipment
ability to quickly and easily navigate the property/building as required
ability to lift 30 - 50 lbs
requires standing, sitting position for long periods of time, walking, and occasional climbing when necessary
handle, finger, grasp and lift objects and packages
must be able to reach with hands and arms
ability to detect auditory and/or visual emergency alarms
ability to work extended/flexible hours, weekends, and attend Board meetings

Job Duties

Provides exceptional customer service
meets and greets residents
checks guests and service providers in/out
understands and reacts to emergency response and access control procedures
monitors and operates electronic security control systems
accurately maintains daily logs, records, and forms
assists with general concierge services and performs administrative clerical, Word and Excel document work
walks the building premises as directed for monitoring purposes
monitors and controls access to the building
resolves and follows up on all complaints/issues, escalating to supervisor if necessary
helps maintain a safe and secure environment throughout the building/property
understands and completes all required forms
may be assigned other duties by supervisor

Job Location

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