Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
Flexible Schedule
Employee Discounts
Training and development opportunities
dynamic work environment
Opportunity to engage with culture and arts
inclusive workplace
competitive pay
Job Description
City Winery is a unique and innovative establishment that combines a fully functioning winery with intimate concert experiences, culinary arts, and various cultural events. Founded in 2008 by music industry veteran and visionary Michael Dorf, City Winery has become a national sensation by merging high-quality live music, award-winning locally produced wines, and delectable cuisine in a single dynamic venue. It stands out as a hub for community and creativity, where the philosophy of hospitality extends beyond traditional standards to create memorable, immersive experiences for every guest. The company prides itself on delivering a sophisticated mix that appeals to foodies and... Show More
Job Requirements
- 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experience
- Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
- Strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail
- Effective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests
- Proficient computer skills
- Ability to work both independently and in a team environment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
Job Qualifications
- 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experience
- Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
- Strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail
- Effective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests
- Proficient computer skills
- Ability to work both independently and in a team environment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
Job Duties
- Correspond with guests in person, phone, and email
- Manage in-person, online, and phone ticket sales
- Handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep
- Maximize ticket sales and retail merchandise sales
- Actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces
- Assist guests with seat changes
- Compile house and artist comps and arrange seating appropriately
- Handle troubleshooting with guests on ticketing purchases
- Close out and reconcile box office transactions
- Arrange special care of VIP's, investors, or other guests who may receive gratis food or drink
- Maintain a neat and tidy Concierge booth
- Handle payment transactions and maintain accurate cash drawer
- Attend training courses, tastings, meetings, as needed
- Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
- Other duties, tasks, projects as per business needs
Job Location
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