Concierge

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $25.00

Benefits

competitive hourly wage

Paid Time Off

Health Insurance

Dental Insurance

Retirement plan options

Opportunities for career advancement

supportive work environment

Job Description

The hiring establishment is a reputable residential property or building management company committed to ensuring a safe, secure, and welcoming environment for its residents and guests. This company prioritizes exceptional customer service, security, and operational efficiency to provide residents and visitors with a seamless and comfortable living experience. Operating within the property management industry, the company employs a variety of skilled professionals dedicated to maintaining high standards of safety, cleanliness, and customer satisfaction. With a focus on innovation and technology, the company integrates modern electronic security control systems and administrative tools to enhance daily operations and resident interactions. The property... Show More

Job Requirements

High school diploma or equivalent
Prior customer service or concierge experience preferred
Basic computer literacy including Microsoft Word, Excel, and Outlook
Ability to stand, sit, and walk for long periods
Ability to lift 30-50 lbs
Availability to work overnight shifts including weekends and flexible hours
Strong communication and interpersonal skills
Ability to respond quickly to emergency situations
Must be able to complete administrative clerical tasks
Must be able to walk the premises for monitoring purposes
Ability to detect auditory and visual emergency alarms
Must be able to handle physical demands of the job
Occasional overtime availability

Job Qualifications

Ability to manage multiple priorities
Demonstrates excellent customer service, communication, and time management skills
Basic knowledge of Microsoft applications, especially Outlook, Word, and Excel
Command of information system hardware/software is preferred
Good written and verbal communication skills
Strong customer service and interpersonal skills
Ability to detect auditory and/or visual emergency alarms
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Ability to quickly and easily navigate the property/building
Ability to work extended/flexible hours, weekends, and attend board meetings
Ability to lift 30-50 lbs
Requires standing, sitting for long periods, walking, and occasional climbing

Job Duties

Provides exceptional customer service
Meets and greets residents
Checks guests and service providers in/out
Understands and reacts to emergency response and access control procedures
Monitors and operates electronic security control systems
Maintains daily logs, records, and forms
Assists with general concierge and administrative clerical work including Word and Excel tasks
Walks the building premises as directed for monitoring purposes
Monitors and controls access to the building
Resolves and follows up on complaints/issues, escalating to supervisor if necessary
Helps maintain a safe and secure environment throughout the building/property
Understands and completes all required forms
May be assigned other duties by supervisor

Job Location

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