Concierge

Miami Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Professional development opportunities

flexible scheduling

Job Description

This luxury residential community is dedicated to providing an exceptional living experience by combining upscale amenities, personalized services, and a vibrant, welcoming environment. Managed by an experienced association management team, the community operates as a high-end home owner association or luxury high-rise, catering to discerning residents seeking a refined lifestyle. Residents enjoy a harmonious balance of privacy, comfort, and engaging activities, all set against the backdrop of well-maintained, elegant living spaces. The management team emphasizes a commitment to excellence in service and community engagement, consistently striving to exceed expectations and create a five-star experience for every resident and guest.

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Job Requirements

High school diploma
minimum 2 years experience in the hospitality industry in a similar role
knowledge of computer software programs used in the industry
excellent communication skills both verbal and written
ability to create a luxury lifestyle environment that is enjoyable and secure
willingness to work early mornings, late nights, and weekends
physical ability to perform job tasks including standing, walking, lifting up to 25 pounds frequently
discretion and professionalism
ability to handle multiple responsibilities efficiently

Job Qualifications

High school diploma
AA or BA strongly preferred
minimum 2 years experience working in the hospitality industry in a similar role
knowledgeable with computer software commonly used in the hospitality industry
excellent verbal and written communication skills
creativity and passion for creating a luxury, fun, and safe lifestyle for residents

Job Duties

Greet guests in a friendly and courteous manner
assist front office manager with training new team members
ensure customer needs are met by providing directions and suggestions for restaurants and travel
arrange special requests including airline reservations, ground transportation, hotel accommodations, tickets to events, golf outings, tours, and delivery of flowers and baskets
coordinate special events and projects as assigned
provide information on local area and arrange sightseeing tours
conduct all concierge services with professionalism and integrity
respect residents' privacy and priorities
establish relationships with local merchants and service providers
maintain a warm and friendly demeanor
communicate residents and guest concerns promptly to management
arrange move-ins and move-outs with management approval
receive and log lost and found items
maintain records for all incoming and outgoing packages
assist with newsletter mailings and posting memos
prepare weekly activity reports
review daily calendars, updates, and reservation sheets to assist members intelligently

Job Location

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