Concierge

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Professional development opportunities

flexible scheduling

inclusive workplace culture

Team events and social gatherings

Job Description

Common House is a dynamic gathering space that fosters community through a combination of unique programming, thoughtful and inviting design, and fine dining experiences. Established with a mission to create comfortable and engaging environments, Common House has grown from its flagship location in Charlottesville's historic Downtown Mall to include vibrant Houses in Richmond's Arts District, Chattanooga's Southside, and soon New Orleans. As an expanding company, Common House focuses on bringing its distinctive model of hospitality and connection to mid-sized cities across the United States.

At the heart of Common House is a deep commitment to core values such as hosp... Show More

Job Requirements

High school diploma or equivalent
Prior experience in hospitality or customer service
Ability to multitask efficiently
Strong communication skills
Proficiency with technology, including reservation systems and software like Adobe InDesign
Positive attitude and willingness to work in a team environment
Availability for full-time or part-time shifts
Commitment to inclusivity and providing excellent customer service

Job Qualifications

Experience in hospitality or customer service roles
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
Proficiency in using software tools such as Adobe InDesign and spreadsheet programs
Team-oriented mindset with flexibility to assist various departments
High school diploma or equivalent
Prior experience in front desk or concierge services preferred
Positive attitude and professional demeanor

Job Duties

Enhance the member experience with positive interactions, acting as the face of the club to all members and guests, greeting them as they come and go
Distribute welcome packets to new members, as well as processing returns
Manage and alert the team appropriately about Member birthdays, anniversaries, and other notable information
Assist guests with all requests, including but not limited to private event inquiries, meeting spaces, potential partnerships, and special circumstances
Answer phone calls and manage the Concierge inbox and respond to requests in a timely manner
Maintain front desk and coat room organization
Manage room reservations and special requests
Assist other department managers, as needed
Manage all Programming Event RSVPs and any required communications
Scan and upload invoices for the Finance team
Manage dining reservations: maximize seating, communicate preferences, even spacing, coordinate with other club events to avoid conflicts
Print updated BEOs to ensure the latest and most up-to-date floor plans and event-specific info is on hand for MODs and event staff
Create signage and special menus for events using Adobe InDesign
Collect relevant data and input into spreadsheets as needed
Host in the Restaurant floor(s) of the House when needed

Job Location

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