Concierge

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $17.00

Benefits

Career growth and training programs

BV Cares direct employee support program

Exclusive discounts and offers

complimentary unlimited continuing education courses

celebration of employee milestones and achievements

referral bonus opportunities

Medical insurance

Dental Insurance

Vision Insurance

mental health benefits

prescription benefits

Paid Time Off

401(k) with employer match

short-term disability insurance

long-term disability insurance

Life insurance

Job Description

Belmont Village Senior Living is a renowned organization specializing in providing luxury senior living communities across the United States and Mexico City, Mexico. The company owns, manages, and operates these high-end communities with a steadfast commitment to delivering exceptional care and service to their residents. Belmont Village is widely recognized for its strong organizational values, which include trust, respect, teamwork, dignity, integrity, ownership, and learning. These core principles are deeply embedded in the company culture, guiding every employee to foster an environment where seniors can thrive with dignity and compassion.

Belmont Village Senior Living prides itself on employing dedicated se... Show More

Job Requirements

High school diploma or equivalent
Proven experience working with multi-line phone systems
Demonstrated proficiency in MS Office applications
Ability to communicate clearly in verbal and written English
Strong initiative and advanced critical thinking skills
Proven administrative and organizational skills
Professional, pleasant and team oriented attitude
Consistent and reliable attendance

Job Qualifications

High School diploma or equivalent
Proven experience with a multi-line phone system with demonstrated professional phone etiquette
Demonstrated proficiency with MS Office applications to perform job-related tasks
Must be able to communicate clearly in verbal and written English
Demonstrates initiative with advanced critical thinking skills
Proven administrative and organizational skill set
Professional, pleasant and team oriented attitude

Job Duties

Greet residents, visitors and staff warmly
Manage and direct incoming phone calls efficiently and professionally
Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
Log and coordinate distribution of packages as appropriate
Collaborate with various departments to promote effective communication
Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
Record maintenance work order requests through an electronic record system
Maintain an organized workspace to promote efficiency and preserve first appearance impressions
Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Job Location

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