Concierge

Everett, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

fitness center access

Professional development opportunities

Job Description

Encore Boston Harbor is a premier luxury resort and casino located on the Mystic River in Everett, Massachusetts. Boasting 210,000 square feet of gaming space, it features more than 3,000 slot machines and 240 table games, making it one of the largest and most exciting gaming destinations in the region. This stunning waterfront property is directly connected to Boston Harbor, offering guests breathtaking views and a serene atmosphere that complements the vibrant entertainment and hospitality experiences on-site. In addition to the gaming facilities, Encore Boston Harbor offers 671 spacious and elegantly appointed hotel rooms that cater to a wide variety... Show More

Job Requirements

21 years of age or above
at least 2-3 years experience as a hotel concierge
high school degree or equivalent
general computer skills, including basic knowledge of Microsoft Office
must have experience with planning and project management
outstanding organizational, interpersonal, and administrative skills
excellent attention to detail
knowledge of union and non-union working environments preferred
ability to read, analyze and interpret policies and procedures
fluency in English
ability to write detailed instructions and correspondence
physical ability to perform required duties including lifting or maneuvering at least 30 pounds
ability to stand, walk, sit, climb, balance, stoop, stretch, bend, kneel, crouch, or crawl as necessary
ability to work varying schedules to meet business needs
reliable, consistent, and punctual attendance required

Job Qualifications

high school degree or equivalent
bachelor's degree in a related field or equivalent experience preferred
at least 2-3 years experience as a hotel concierge
general computer skills and basic knowledge of Microsoft Office
experience with planning and project management
outstanding organizational, interpersonal, and administrative skills
excellent attention to detail
knowledge of union and non-union working environments preferred
membership in Les Clefs d'Or and The Greater Boston Concierge Association preferred
ability to read, analyze, and interpret documents such as policy and procedure manuals
ability to respond to inquiries from employees or guests
fluency in English
ability to write detailed instructions and correspondence
effective presentation skills
ability to compute basic mathematical calculations and create reports
ability to define problems, collect data, establish facts, and draw valid conclusions

Job Duties

ensure all Encore Boston Harbor core values and property and department standards are implemented and applied
participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures
monitor and evaluate operational effectiveness and implement changes for improvement
identify key drivers of success
contribute to departmental performance, ensuring accuracy, confidentiality, and thoroughness of policies and procedures
verify enforcement of internal policies, federal and state laws, rules, regulations, and property-wide controls
deliver and maintain a maximum level of service
contribute to company-wide communication and best practices
stay informed of new developments within the department
balance multiple priorities simultaneously and meet deadlines, often in stressful situations
resolve guest issues according to established policies and procedures
exhibit exceptional, detailed knowledge of local shopping, entertainment, dining, and business venues and special events
maintain vendor relationships focused on quality, consistency, and cost
utilize in-depth knowledge of amenities and attractions at Encore Boston Harbor and Greater Boston to provide outstanding guest experiences
prioritize safety and adhere to department and company safety standards
maintain knowledge of industry trends through continuing education and training
assist guests with florist, courier, mail services, tours, tickets, reservations, and more
collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline transportation, tickets, limousine rentals, sightseeing tours, and related services
understand and anticipate customer needs to provide personalized solutions
perform any other job-related duties as assigned

Job Location

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