Concierge

West Orange, NJ, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.80 - $19.80

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Retirement Savings Plans

Employee assistance program

Discount Program

Paid Time Off

Sick Time

Holiday pay

daily pay (US only)

Tuition Reimbursement

Discretionary and/or non-discretionary bonuses

Job Description

Sunrise Senior Living is a leading provider in the senior living industry, dedicated to empowering residents to live longer, healthier, and happier lives. With a strong commitment to service excellence and a culture focused on respect, warmth, and inclusivity, Sunrise has built a reputation as a caring and vibrant community where seniors can thrive. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise Senior Living exemplifies a workplace where employees feel valued, supported, and inspired. This marks the eighth time Sunrise has received this prestigious designation, underscoring the company's dedication to cultivating a positive and engaging work... Show More

Job Requirements

High School degree/GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and Sunrise applications
Strong communication skills
Ability to multitask and prioritize
Complete and pass drug test and other health screening requirements
Adherence to safety protocols and regulations
Must sign Driver job description if driving a Sunrise vehicle
Compliance with COVID-19 and influenza vaccination requirements as mandated by law

Job Qualifications

High School degree/GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications quickly
Strong written and verbal communication skills
Excellent organizational, time management, and follow-through skills
Accurate record keeping skills
Good judgment, problem solving, and decision-making abilities
Ability to handle multiple priorities effectively

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser, transportation, etc.
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move-in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
maintain and clean the popcorn machine daily, and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete above duties
Partner with community team to ensure compliance with health and safety regulations, promoting risk management programs and policies, and adhering to safety rules and regulations
Practice safety procedures at all times including PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain the Resident Roster, Team Member Roster, and work schedules for emergency procedures
Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure resident safety
Respond to emergencies as indicated in Sunrise's policies and procedures
Ensure all guests and residents appropriately sign in and out at all times
Maintain a high-risk elopement list with photograph at front desk
Maintain heightened awareness of entry and exit of residents
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets for Dining Service Coordinator
Collect meal ticket money and process money in accordance with internal business control procedures
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the Daily Menu on Menu Board
Maintain resident form for miscellaneous credits as directed by BOC or Business Manager/Controller
Assist BOC/HR Designee with recruitment process through data entry and other administrative duties
Monitor and order office supplies as needed
Track and disperse team member paychecks
Participate actively as a team member working toward team goals
Demonstrate Team Member Credo in daily interactions
Commit to serving residents and guests through Principles of Service
Contribute to customer and team member engagement programs
Attend regular meetings and training sessions
Maintain compliance with all required training and regulations
Perform other duties as assigned

Job Location

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