Concierge

Naperville, IL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $18.15

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

disability plans

Retirement Savings Plans

Employee assistance program

Paid Time Off

sick leave

Holiday pay

daily pay option (U.S. only)

Tuition Reimbursement

Job Description

Sunrise Senior Living is a leading provider in the senior living industry, dedicated to empowering residents to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise Senior Living offers an enriching and supportive culture that values every team member's unique contribution. This recognition, earned for the eighth time, highlights the company’s commitment to maintaining a positive workplace environment that fosters growth, engagement, and a strong sense of community.

The community of Sunrise of Naperville is currently seeking a Concierge to join their team. This role serves as the initial poi... Show More

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and Sunrise applications
Ability to learn new applications
Ability to handle multiple priorities
Good written and verbal communication skills
Good organizational and time management skills
Accurate record-keeping skills
Ability to demonstrate good judgment, problem solving, and decision making
Ability to work collaboratively as part of a team
Must comply with health and safety policies and procedures
Must complete and pass required pre-employment drug test and health screenings
COVID-19 and Influenza vaccination required as per applicable federal, state, and local laws
If driving a Sunrise vehicle, must understand and comply with safety requirements.

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new software applications
Good organizational, time management, and follow-through skills
Strong written and verbal communication skills
Ability to handle multiple priorities effectively
Accurate record-keeping skills
Good judgment, problem-solving, and decision-making capabilities
Willingness to participate in team engagement and training programs
Knowledge of occupational health and safety requirements is an asset but not mandatory
Ability to serve residents and guests with empathy and professionalism.

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community, and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to callers, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members, such as hairdresser and transportation
Send get well cards to residents in the hospital and order Memory Flowers for residents who have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move-in
Order guest meals for resident and family for day of move-in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by handling initial inquiry calls and assist with Customer Relationship Management lead tracking
Keep desk and entry area neat and organized
Monitor the Bistro area ensuring cleanliness, availability of refreshments, and ambiance
Partner with community team to ensure compliance with occupational health and safety regulations and promote Risk Management programs
Maintain resident and team member rosters and schedules for emergency procedures
Respond to emergencies according to company policies
Manage resident and guest sign-in and sign-out protocols
Update resident phone lists, move-in and move-out registers, and guest sign-in logs
Prepare, collect, and account for meal tickets and money
Organize and distribute mail and community newspapers
Post and display daily menus
Monitor office supplies and assist in recruitment data entry tasks
Participate actively as a committed team member, demonstrate the Team Member Credo, and contribute to engagement programs and training
Attend regular meetings and maintain compliance with training requirements
Perform other duties as assigned.

Job Location

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