Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.00 - $41.00
Benefits
Health care benefits
Retirement benefits
earned paid time off
sick leave
Life insurance
Disability Coverage
work wellness benefits
Job Description
The Ritz-Carlton is a globally recognized luxury hotel brand that operates as part of Marriott International's portfolio, renowned for its commitment to excellence in hospitality and guest service. With more than 100 award-winning properties worldwide, The Ritz-Carlton is synonymous with rare and special luxury experiences, curated by top hospitality professionals who strive to create lifelong memories for their guests. Known for its Gold Standards, including the Employee Promise, Credo, and Service Values, The Ritz-Carlton exemplifies a culture driven by creativity, thoughtfulness, and compassion. Associates at The Ritz-Carlton operate in an environment that values diversity, inclusivity, and mutual respect, promoting equal... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- strong interpersonal and communication skills
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull objects up to 10 pounds
- willingness to complete safety training and certifications
- maintain professional appearance
- adhere to company policies and confidentiality standards
Job Qualifications
- High school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience required
- strong communication skills
- ability to work professionally in a team environment
- customer service orientation
- basic computer literacy
Job Duties
- Respond to guest requests for special arrangements or services
- gather, summarize, and provide information to guests about the property and surrounding area
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- contact appropriate individual or department to resolve guest call or request
- review shift logs and document pertinent information
- monitor club lounge for seating availability, service, safety, and guest well-being
- report accidents, injuries, and unsafe conditions to management
Job Location
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