Concierge

New York, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $31.24 - $41.32

Benefits

medical care

retirement plans

Paid Time Off

Life insurance

Disability Coverage

wellness benefits

Job Description

The Ritz-Carlton New York NoMad is a luxury hotel located in the heart of New York City at 25 West 28th Street. As part of the prestigious Ritz-Carlton brand under Marriott International, the hotel is renowned worldwide for delivering exceptional guest experiences marked by luxury, personalized service, and attention to detail. The hotel operates in a highly competitive industry where maintaining impeccable standards of service and guest satisfaction is paramount. Marriott International, the parent company, is known globally for its commitment to diversity, inclusion, and opportunity, fostering a workplace where employees are empowered to be their best selves.

The avail... Show More

Job Requirements

high school diploma or equivalent
no prior related work experience required
no supervisory experience required
no licenses or certifications required
ability to communicate effectively in English
capability to stand, sit or walk for prolonged periods
ability to lift and move objects weighing up to 10 pounds
availability to work full-time
commitment to upholding company policies and guest service standards

Job Qualifications

high school diploma or equivalent
ability to deliver exceptional customer service
strong communication skills
ability to work in a fast-paced environment
team player with positive attitude
willingness to learn and adhere to company standards
proficiency in handling guest inquiries and requests
basic understanding of safety protocols

Job Duties

attend to guest requests for special preparations or services by arranging or identifying providers
manage special guest needs and ensure follow-up for satisfaction
gather and provide information about the hotel and local amenities
handle, record and process guest calls, messages, requests, inquiries or concerns
contact relevant departments to resolve guest issues
review shift logs and daily memos, documenting relevant information
monitor availability, service, safety and guest well-being in club lounge
report accidents, injuries and unsafe conditions and participate in safety training
comply with company policies and maintain professional appearance
greet guests according to company standards and anticipate service needs
assist guests with disabilities and express genuine appreciation
communicate clearly and professionally in writing and telephone protocol
cultivate positive workplace relationships and support teamwork
adhere to quality assurance standards
stand, sit or walk for extended periods and move or lift objects up to 10 pounds
perform other reasonable duties as assigned by supervisors

Job Location

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