Concierge

Canton, MI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee assistance program

Retirement plan options

opportunities for professional development

Supportive team environment

Job Description

Waltonwood is a respected community living company dedicated to providing exceptional, compassionate, and resident-focused experiences within their senior living communities. Known for a culture that prioritizes respect, dignity, and care, Waltonwood ensures that every member, from residents to staff, feels valued and supported. Their communities combine a welcoming atmosphere with high standards of service and hospitality. They operate with a mission to enhance the quality of life for seniors by promoting independence, safety, and a strong sense of belonging within a supportive community setting. Waltonwood’s commitment to excellence in resident care is reflected in their administrative and support roles, which... Show More

Job Requirements

Proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
a minimum of 6 months of customer service and clerical experience preferred
high school diploma or GED preferred
strong communication and organization skills

Job Qualifications

High school diploma or GED preferred
proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
a minimum of 6 months of customer service and clerical experience preferred
strong communication and organization skills
empathetic and compassionate with excellent interpersonal skills

Job Duties

Greet residents, visitors, and staff in a welcoming, professional manner
answer internal and external telephone calls promptly and professionally
gather information, answer questions or requests, and channel to the appropriate destination
properly understand and apply safety, security, and emergency procedures
monitor and direct those who enter and exit the building and follow check-in and check-out procedures
become familiar with all residents of the community and communicate positively with them daily
update resident roster daily, collect daily resident charges such as meal tickets and general store charges, and respond to questions and concerns
provide administrative and clerical support to department heads, Business Office Manager, and Executive Director as directed
keep the front desk organized, neat, and clean and provide light housekeeping duties
assist with all other duties as assigned by the Business Office Manager

Job Location

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