Concierge

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee wellness programs

Job Description

W Boston is a luxury hotel located at 100 Stuart Street in Boston, Massachusetts. As part of the W Hotels brand under Marriott International, it embodies a vibrant and contemporary hospitality spirit that aims to deliver authentic and personalized experiences to each guest. This hotel stands out for its cutting-edge approach to luxury, creative design, and passionate service culture. Guests benefit from premium amenities, exceptional dining options, and immersive urban experiences situated in the heart of Boston's lively downtown district. Marriott International is a globally recognized leader in the hospitality industry, committed to diversity, equity, and inclusion, ensuring a welcoming... Show More

Job Requirements

High school diploma or G.E.D. equivalent
No related work experience required
No supervisory experience required
Ability to use clear and professional language
Ability to stand, sit, or walk for extended period or an entire work shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Willingness to perform other reasonable job duties as requested by supervisors

Job Qualifications

High school diploma or G.E.D. equivalent
No related work experience required
No supervisory experience required
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively
Professional appearance and demeanor
Ability to stand, sit, or walk for extended periods
Basic knowledge of hospitality industry preferred

Job Duties

Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Monitor club lounge for seating availability, service, safety, and well-being of guests

Job Location

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