Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Generous Paid Time Off
Holiday vacation time
401k plan
Stock options
Job Description
Bay 9 Holdings LLC dba Edgemere is a well-established residential community located in Dallas, Texas, known for its commitment to providing exceptional living experiences for its residents. As part of a dynamic and growing organization, Edgemere prides itself on fostering a welcoming, secure, and engaging environment tailored to meet the unique needs and preferences of its diverse population. The community emphasizes personalized service, ensuring every resident feels valued, heard, and supported throughout their stay. With an eye toward innovation and continuous improvement, Edgemere integrates modern amenities and exemplary customer service to maintain its reputation as a premier living destination in... Show More
Job Requirements
- High school diploma or equivalent required
- Hospitality or customer service experience preferred
- Must have the ability to follow written and oral instructions
- No experience required
- A willingness to learn is needed
Job Qualifications
- High school diploma or equivalent
- Hospitality or customer service experience preferred
- Ability to follow written and oral instructions
- Strong interpersonal and communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Knowledge of basic administrative tasks and Point-of-Sale systems is a plus
- Commitment to maintaining confidentiality and professionalism
- Demonstrated reliability and punctuality
- A proactive and positive attitude
Job Duties
- Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency
- Ensure visitors sign in, validate nature of their visit and notify resident or team member of the visitor
- Provide for high levels of resident engagement
- Answer phones and other communication devices promptly and transfer messages to the appropriate party
- Handle inquiries and release information in accordance with established policies and procedures
- Clearly communicate emergency information including fire, severe weather, missing person to residents, guests and team members using community procedure
- Using Point-of Sale system, perform minor financial transactions associated with selling of stamps, gift certificates, fax and/or photo copying
- Perform administrative tasks for supervisor, residents and guests as requested
- Receive and ensure distribution of mail and other deliveries to the appropriate residents or department
- Deliver packages and perishables to resident homes when desk coverage is available
- Be knowledgeable of local current attractions or events and offer recommendations and personal services including restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning for residents and guests
- Remind residents of scheduled reservations and other events
- Assist residents with sign-up sheets and community forms such as bus routes, special transportation requests and room set ups
- Accept reservations for use of rooms and guest rooms per community procedure
- Prepare and/or receive resident maintenance requests and input into the work order system
- Keep work area clean, orderly, and safe at all times
- Open and close the concierge desk and properly secure all files, keys, and equipment
- Ensure guests/visitors abide by existing rules and refuse admission to persons as directed
- Call safety and security officer when assistance is needed
- In absence of safety and security team, direct vendors and emergency vehicle drivers as needed
- Practice exemplary public relations and customer service to enhance the positive image of Edgemere
- Maintain awareness of the community residents and interactions and report any abnormal behaviors or concerns immediately to a supervisor or transitions team
- Comply with applicable federal, state, and local laws, rules, and regulations including HIPAA regulations
- Maintain regular and punctual attendance at work and meetings
Job Location
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