Concierge

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality and real estate investment industry. The company holds a dominant position in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, and it has a rapidly expanding presence internationally in Europe, Latin America, and the Caribbean. Highgate's portfolio boasts an aggregate asset value exceeding 20 billion dollars and generates over 5 billion dollars in cumulative revenues annually. The company is committed to excellence by providing expert guidance through all stages of the hospitality property life cycle, from... Show More

Job Requirements

2 years of concierge experience in a luxury hotel preferred
2-year college degree or related experience
Les Clef D'Or membership preferred
Must be proficient in Windows, company approved spreadsheets and word processing
Must have a valid driver's license for the applicable state
Must have extensive knowledge of the area and be able to give directions clearly
Flexible and long hours sometimes required
Ability to stand during entire shift
Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Job Qualifications

2 years of concierge experience in a luxury hotel preferred
2-year college degree or related experience
Les Clef D'Or membership preferred
Must be proficient in Windows, company approved spreadsheets and word processing
Must have a valid driver's license for the applicable state
Must have extensive knowledge of the area and be able to give directions clearly
Flexible and long hours sometimes required
Light work ability - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Ability to stand during entire shift

Job Duties

Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such
Maintain current listing of local and area attractions, special events and activities
Maintain a listing of local transportation guides, churches, sports arenas, etc.
Provide hours of operations for all restaurants, lounges and shops within the hotel
Provide information, maps and directions as required
Maintain lobby reader board
Maintain all property brochure racks, order and restock when necessary
Knowledge of all emergency procedures and the ability to assist and/or respond accordingly
Provide personalized phone calls to VIPs and other designated guests welcoming them to the hotel
Communicate all daily functions and their location in the hotel in order to assist and direct guests
Assist the front desk when needed
Assist guests with retrieval of packages
Provide gift certificates for purchase
Show guestrooms and suites as needed
Oversee cleanliness of lobby and entrance areas

Job Location

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