Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
Multiple Tiers of Medical Coverage
Dental and Vision Coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid time off including vacation, sick, bereavement, and holidays
401k Match
Job Description
Eden Roc Miami Beach is an iconic oceanfront resort situated in the vibrant heart of Miami Beach, Florida. Renowned for its luxurious accommodations, stunning ocean views, and stylish ambiance, Eden Roc Miami Beach is a premier destination for travelers seeking an unforgettable hospitality experience. The resort blends classic elegance with a contemporary spirit, offering lavish amenities such as gourmet dining, a world-class spa, and exceptional event spaces. Guests enjoy a sophisticated environment coupled with the warm and welcoming service that the resort is known for. As part of the esteemed hospitality landscape of Miami Beach, Eden Roc Miami Beach attracts... Show More
Job Requirements
- high school diploma or equivalent
- previous customer service experience preferred
- excellent verbal and written communication skills
- ability to work flexible hours including weekends and holidays
- proficiency with computer reservation systems
- strong organizational skills
- positive attitude and professionalism
Job Qualifications
- previous experience in customer service or hospitality
- excellent communication skills
- strong problem-solving and interpersonal skills
- knowledge of local attractions and transportation options
- ability to multitask and prioritize guest requests
- proficiency in Microsoft Office and reservation systems
- bilingual skills are a plus
Job Duties
- assist guests with restaurant reservations and transportation arrangements
- provide recommendations for local attractions and activities
- respond promptly and courteously to guest inquiries and requests
- maintain knowledge of hotel services and local area information
- coordinate with other hotel departments to ensure guest satisfaction
- manage guest check-ins and check-outs as needed
- handle guest complaints professionally and effectively
Job Location
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