Concierge - 44 Monroe

Greystar is a leading, fully integrated global real estate platform specializing in property management, investment management, development, and construction services. Headquartered in Charleston, South Carolina, the company manages and operates over $300 billion of real estate assets across more than 265 markets worldwide. With offices throughout North America, Europe, South America, and the Asia-Pacific region, Greystar is recognized as the largest operator of apartments in the United States, overseeing more than one million units and beds globally. The company boasts nearly $79 billion of assets under management, including more than $35 billion in development assets and over $36.5 billion in regulatory assets. Founded in 1993 by Bob Faith, Greystar has built its reputation on providing world-class service in the rental residential real estate sector. Its global presence and integrated platform enable the company to offer comprehensive services to clients and residents alike, creating a seamless rental experience supported by innovation and excellence. To learn more about Greystar, visit www.greystar.com.

This role focuses on organizing, coordinating, and implementing a variety of resident services and programs, serving as an essential information resource for residents regarding local market resources. The position is designed to enhance the resident experience by providing timely assistance and support to prospects and current residents alike. Responsibilities include greeting prospects and residents in leasing areas, managing communication channels such as phone calls, and assisting with service request callbacks. The associate also maintains scheduling for guest suites and coordinates move-in and move-out logistics through managing loading dock and elevator schedules.

Additionally, the role ensures that clubhouse amenities are maintained in pristine condition prior to office opening hours. The associate manages all package deliveries by logging arrival information and promptly notifying residents within 24 hours about their packages. Tracking logs for equipment rentals, dry cleaning services, and other community-provided services are meticulously maintained. Collaboration with the community team to plan and organize resident activities and programs is a key function of this role, creating engaging experiences that foster community connection. Furthermore, the associate maintains detailed information about local businesses such as restaurants, shops, and delivery services, and sustains relationships with concierge vendors to provide residents with comprehensive local insights.

Physical demands for this role include the ability to stand, walk, and sit for extended periods, and to perform tasks requiring bending, stooping, climbing ladders, reaching, carrying, and crawling in confined spaces. The position requires flexibility in work scheduling, including availability for evening, weekend, and holiday call duties. Candidates may need to work indoors and outdoors across various weather conditions and occasionally travel to assist other properties or attend training and meetings. Compensation varies based on factors including experience, skills, and location, with eligibility for bonus programs depending on the role type and company performance. Part-time team members may access benefits including a 401(k) with company match, employee assistance programs, and paid sick time. Greystar is committed to fair employment practices and maintains strict security measures during the hiring process.