Concierge

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $20.00

Benefits

competitive hourly wage

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

retirement savings plan

Employee assistance program

Job Description

The hiring establishment is a reputable property management organization specializing in providing high-quality residential living experiences. Known for maintaining safe, secure, and welcoming environments, this company is dedicated to ensuring residents and visitors alike receive outstanding customer service and support. Their portfolio includes well-maintained residential buildings that emphasize community, security, and excellent facilities. As a leading property management company, they focus on innovation and responsiveness to residents' and clients' needs, offering a range of concierge services and security management solutions aimed at enhancing comfort and convenience for everyone on the premises. This firm prides itself on fostering a supportive workplace... Show More

Job Requirements

High school diploma or equivalent
previous experience in customer service or concierge roles preferred
ability to work overnight shifts from 11 pm to 7 am Monday through Friday
strong organizational skills
attention to detail
ability to use Microsoft Office applications
physical ability to lift 30 to 50 lbs
able to stand, sit for long periods, walk and climb
excellent communication skills
ability to respond to emergency situations appropriately
must be able to maintain confidentiality
flexibility to work extended or overtime hours
willingness to attend Board meetings
ability to handle multiple tasks simultaneously

Job Qualifications

Ability to manage multiple priorities
excellent customer service, communication and time management skills
basic knowledge of Microsoft Outlook, Word and Excel
command of information system hardware and software preferred
good written and verbal communication skills
strong customer service and interpersonal skills
ability to quickly and easily navigate the property and building
physical ability to lift 30 to 50 lbs
ability to stand and sit for long periods, walk and climb occasionally
ability to handle, finger, grasp and lift objects and packages
must be able to detect auditory and visual emergency alarms
ability to work extended and flexible hours including weekends and attend Board meetings
reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
proficiency with computer peripherals, standard and customized software applications

Job Duties

Provides exceptional customer service
meets and greets residents
checks guests and service providers in and out
understands and reacts to emergency response and access control procedures
monitors and operates electronic security control systems
accurately maintains daily logs, records and forms
assists with general concierge services and performs administrative clerical work including Word and Excel document tasks
walks the building premises as directed for monitoring purposes
monitors and controls access to the building
resolves and follows up on complaints and issues, escalating to supervisor as necessary
helps maintain a safe and secure environment throughout the building and property
completes all required forms accurately
may be assigned other duties by supervisor

Job Location

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