Concierge

Boston, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $22.00

Benefits

Medical

Dental

Vision

Health FSA

Dependent care FSA

short-term disability

long term disability

Life insurance

Home and auto discount program

Vendor discount program

401(k) with matching contribution

Accrued vacation

Sick Time

Personal time

Paid Holiday Benefit

Employee Referral Bonus

Resident referral bonus

Job Description

Susan Bailis Assisted Living is a well-established senior living community located in Boston, MA, renowned for providing compassionate and comprehensive care to its residents. The community is part of a broader network dedicated to delivering high-quality assisted living services that emphasize dignity, respect, and personalized care. Nestled in the heart of Boston, Susan Bailis Assisted Living offers a welcoming and supportive environment that fosters independence while ensuring residents receive the care and assistance they require. This location is committed to promoting wellness, social engagement, and comfort through its professional and dedicated staff, modern amenities, and vibrant community activities.

The Conci... Show More

Job Requirements

High school diploma or general education degree (GED)
One to three years related experience and/or training or equivalent combination of education and experience
Able to read and comprehend simple instructions, short correspondence, and memos
Able to write simple correspondence
Able to effectively present information in one-on-one and small group situations
Able to add and subtract two-digit numbers and to multiply and divide with tens and hundreds
Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Able to deal with problems involving a few concrete variables in standardized situations
Able to operate telephone, emergency call system, monitoring board or beeper, photocopier
Able to work various schedules and shifts as needed
Arrives to work on time
Absence and tardiness minimal
Demonstrates high level of service delivery
Deals with service failures and prioritizes customer needs
Communicates clearly
Able to work cooperatively with others
Maintains confidence and ethical behavior
Adapts to changing demands
Physically able to move at least 50 lbs without assistance
Physically able to bend, reach, and work in small areas
Physically able to push and pull equipment and furnishings
Physically able to stand for long periods of time

Job Qualifications

High school diploma or equivalent
One to three years related experience or training
Ability to read and comprehend simple instructions, correspondence, and memos
Ability to write simple correspondence
Effective presentation skills in one-on-one and small group settings
Basic math skills including addition, subtraction, multiplication, and division
Ability to follow detailed but simple written or oral instructions
Experience operating telephone systems, emergency call systems, monitoring boards, beepers, and photocopiers
Ability to communicate warmly and build rapport
Team-oriented with cooperative work skills
Able to maintain confidentiality and ethical conduct
Adaptable to changing priorities and customer needs
Punctual and reliable

Job Duties

Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department
Dress professional/business casual
Fills out sales inquiry cards for Community Relations Director
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
Delivers packages to residents
Answers general questions about the community and provides address, directions, and other information
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
Coordinates guestroom reservations
Receives, sorts, and routes mail and maintains publications
Maintains copy and fax machines, assists users, sends faxes, and retrieves incoming faxes
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents
Performs clerical duties such as filing, photocopying, and collating
Maintains emergency binders
Coordinates move-in door cards, packets, and updates resident listings
Prepares sales packets and event planning materials for sales manager
Collects rent checks and meal ticket money
Follows infectious disease protocols
Performs other duties as assigned

Job Location

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