Concierge

Everett, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $41,257.46 - $47,978.53

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

exclusive resort benefits

Job Description

Encore Boston Harbor is a premier luxury hotel and casino resort located in Everett, Massachusetts. Renowned for its exceptional guest services, elegant accommodations, and extensive entertainment options, Encore Boston Harbor provides a vibrant and sophisticated experience for visitors. As part of a prestigious hospitality brand, the resort offers a full spectrum of amenities including fine dining, high-end shopping, spa and salon services, and exclusive entertainment events, all designed to exceed guest expectations. The establishment is known for its commitment to excellence, innovation, and creating memorable experiences for every guest. The resort operates as a full-time employment venue, emphasizing a welcoming... Show More

Job Requirements

21 years of age or above
at least 2-3 years as a hotel concierge
high school degree or equivalent required
requires general computer skills, basic knowledge of Microsoft Office
must possess outstanding organizational, interpersonal, and administrative skills
excellent attention to detail
knowledge of union as well as non-union working environments preferred
membership in Les Clefs d’Or and The Greater Boston Concierge Association preferred
ability to read, analyze, and interpret documents
ability to respond to common inquiries from employees or guests
fluency in English
ability to write detailed instructions and correspondence
ability to effectively present information in one-on-one and group situations
second language a plus
ability to compute basic mathematical calculations
ability to define problems, collect data, establish facts, and draw valid conclusions
physical ability to lift or maneuver at least 30 pounds
ability to stand, walk, sit, and use hands regularly
ability to reach, climb, balance, stoop, stretch, bend, kneel, crouch, or crawl occasionally
ability to interact professionally with guests and internal team members
willing to work varying schedules reflecting business needs
reliable, consistent, and punctual attendance required

Job Qualifications

At least 2-3 years as a hotel concierge
high school degree or equivalent required
bachelor’s degree in a related field or equivalent experience preferred
requires general computer skills, basic knowledge of Microsoft Office
experience with planning and project management
outstanding organizational, interpersonal, and administrative skills
excellent attention to detail
knowledge of union as well as non-union working environments preferred
membership in the Les Clefs d’Or and The Greater Boston Concierge Association (GBCA) preferred
ability to read, analyze, and interpret documents such as policy and procedure manuals, maintenance instructions, and related documents
ability to respond to common inquiries from employees or guests
fluency in English
ability to write detailed instructions and correspondence
ability to effectively present information in one-on-one and group situations
second language a plus
ability to compute basic mathematical calculations
ability to decipher various reports and create and maintain reports upon request
ability to define problems, collect data, establish facts, and draw valid conclusions

Job Duties

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied
participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures
monitor and evaluate operational effectiveness
effect changes required for improvement
identifies key drivers of success
actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures
verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department
delivers and maintains a maximum level of service
contributes to company-wide communication and best practices
keeps informed of all new developments within the department
balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations
resolves guest issues according to established policies and procedures
exhibits exceptional, detailed knowledge about local shopping, entertainment, dining and business venues, as well as special local events
responsible for maintaining vendor relationships with a focus on quality, consistency, and cost
utilizes in-depth knowledge of all services and attractions at Encore Boston Harbor and the Greater Boston area to create unique and outstanding guest experiences
works with safety as a priority and follows department and company safety standards
maintains relevant knowledge of industry through continuing education and training
provides guest assistance with florists, couriers, mail services, tours, tickets, reservations, etc
collects and provides comprehensive information and coordinates guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest
handle reservations and obtain/issue tickets where applicable
understands and anticipates customer’s needs and provides them with personalized solutions by suggesting activities and facilities provided by the hotel
performs any other job-related duties as assigned

Job Location

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