Concierge

Rockville, MD, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $23.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

disability plans

Retirement Savings Plans

Employee assistance program

Discount Program

Paid Time Off

Sick Time

Holiday pay

daily pay option (US only)

Tuition Reimbursement

Discretionary and/or nondiscretionary bonuses

Job Description

Sunrise Senior Living is a renowned leader in senior living communities, committed to enhancing the quality of life for older adults by promoting independence, health, and happiness. Known for its warm, compassionate approach and high standards of care, Sunrise Senior Living has established itself as a Great Place to Work, recognized eight times by Activated Insights. This recognition underscores the companys dedication to fostering a positive workplace culture where employees are valued and empowered to make a real difference in the lives of residents. The company operates residential communities that combine personalized care with enriching activities and supportive environments, enabling... Show More

Job Requirements

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
Ability to manage multiple priorities effectively
Strong communication skills, both written and verbal
Good organizational, time management, and follow-through skills
Accurate record-keeping abilities
Good judgment, problem solving, and decision-making skills
Ability to work as an active member of a team
Commitment to serving residents and guests according to company service principles
Ability to comply with safety procedures and protocols
Willingness and ability to participate in required training and regulatory compliance
In some cases, ability to accept and comply with vehicle driving duties and associated safety requirements

Job Qualifications

High school degree or GED
Prior experience in a customer service role
Basic computer literacy with proficiency in Microsoft Office applications
Ability to work effectively in a fast-paced environment
Strong interpersonal skills to foster positive relationships with residents, families, and team members
Ability to handle confidential information with discretion
Detail-oriented with strong organizational skills
Capable of maintaining composure and professionalism in emergency situations
Knowledge of healthcare or senior living environments is a plus but not required
Willingness to learn and adapt to new technologies and procedures
Commitment to teamwork and supporting community goals

Job Duties

Oversee the community entry area for visitors, guests, and residents, extending a warm welcome and greeting, offering and providing beverages, and ensuring community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors promptly
Greet potential career candidates and guide them through the application or recruitment process
Answer incoming telephone calls and resident calls promptly with appropriate greetings and identification
Take and communicate complete messages accurately
Provide community overviews to callers and direct calls to the appropriate staff members
Manage appointments for residents and family members for services like hairdresser and transportation
Send get well cards to residents in hospital and order Memory Flowers for residents who have passed
Send sympathy cards to families as needed
Order flowers and name plates for new residents before move-in and guest meals for move-in day
Maintain marketing and move-in packet inventories
Support the Director of Sales with inquiry calls and lead tracking database entry
Perform administrative duties related to resident move-ins
Keep the front desk and entry areas neat and organized
Monitor and maintain cleanliness and stock in the Bistro area including coffee, fruit, popcorn, and music
Ensure front desk coverage during duties
Partner with the team to maintain compliance with safety and risk management regulations
Adhere to safety procedures and maintain emergency resident and team member rosters
Champion Safe Leaving Program and ensure sign-in/sign-out protocols are followed
Respond to emergencies according to policies
Update daily resident phone lists, move-in and move-out registers, and guest logs
Prepare and collect meal tickets, account for funds according to procedures
Organize and distribute mail and newspapers
Post daily menus
Maintain resident credit forms and assist with recruitment data entry
Monitor and order office supplies
Track and disperse team member paychecks
Actively participate as a team member, demonstrate company values and service principles
Engage in team and customer engagement programs and regular meetings
Maintain compliance with all required training and regulatory standards
Perform other assigned duties as needed

Job Location

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