Concierge

The role of the Concierge at Wynn Las Vegas is integral to maintaining the resort's reputation for excellence and personalized service. The Concierge serves as the primary point of contact for guests, anticipating their needs proactively and delivering tailored services that enhance their overall experience. Responsibilities include arranging restaurant reservations, securing show tickets, coordinating transportation, assisting with shopping, managing spa and salon appointments, facilitating golf and amenity requests, and handling courier services. This position demands a strict adherence to a code of ethics, ensuring that all recommendations and services prioritize the guest's best interests. A Concierge at Wynn is not only a gatekeeper of information but a dedicated ambassador of the Wynn brand, embodying the values of professionalism, integrity, and discretion.

Committed to Forbes 5-Star standards, the Concierge is expected to maintain exceptional service levels during all guest interactions, contributing to the refined ambiance of Wynn|Encore Las Vegas. The role includes resolving guest concerns efficiently within established authority limits, upholding cleanliness and aesthetic standards throughout the facility, and fostering a safe, pristine work environment. Understanding the vast array of resort amenities, local entertainment, dining options, and events is crucial to delivering accurate and engaging guest assistance. Continuous learning through mandatory training ensures that Concierges remain knowledgeable and capable of anticipating evolving guest needs.

Candidates must demonstrate strong problem-solving capabilities, superior organizational skills, and a detail-oriented approach to effectively manage the diverse responsibilities of this position. Flexibility to work various shifts and adapt to the dynamic pace of the business is essential. Furthermore, the ability to communicate clearly and professionally in English is required, with proficiency in additional languages considered an asset. Familiarity with hospitality management systems such as Go Concierge, Guestbridge, HotSOS, Market Metrix, Opera, and Open Tee enhances operational efficiency in this role.

At Wynn Las Vegas, the Concierge is part of a collaborative team that values respect, teamwork, and a solution-oriented mindset. The role offers an opportunity to display creativity, resourcefulness, and a genuine passion for exceeding guest expectations. Professional appearance and demeanor are vital, reflecting the luxury and sophistication associated with the Wynn brand. Preferred qualifications include experience in a luxury resort or high-end residential setting, membership in professional organizations like Les Clefs d'Or, and the Nevada Notary Public certification, although not mandatory. This role is designed for individuals aged 21 or older who embody a 'whatever it takes' attitude and a dedication to delivering outstanding guest service in one of the world's most vibrant hospitality markets.Show Less