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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.00 - $20.00
Work Schedule
Flexible
Benefits
flexible scheduling
Health Insurance
Paid Time Off
Professional Development
Retirement Plan
Employee Discounts
Employee assistance program
Job Description
Century Park Associates is a respected community dedicated to offering an enriching lifestyle to its residents while fostering a rewarding and supportive work environment for its employees. Recognized for its commitment to trust, leadership, and personal ethics, Century Park Associates operates with a 'people come first' philosophy. This approach underscores the company's dedication to excellence, respect, and outstanding service in all areas of operation, creating an atmosphere where employees and residents alike can thrive. The organization values professional integrity and encourages its team members to exceed expectations by going beyond their job descriptions to ensure the happiness and well-being of... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines (fax, copier/scanner)
- must enjoy serving seniors
- must demonstrate excellent customer service and hospitality
- must have good telephone etiquette
- must demonstrate trustworthiness and dependability
- must work efficiently and effectively with little to no supervision
- must demonstrate effective communication skills
- must work efficiently with frequent interruptions
- must be able to multitask
- must be able to meet deadlines
- must be cheerful and positive
- must be responsive to resident requests
- must display integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
Job Qualifications
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines (fax, copier/scanner)
- excellent customer service and hospitality skills
- good telephone etiquette
- effective communication skills
- ability to work efficiently with frequent interruptions
- ability to multitask and meet deadlines
- cheerful and positive attitude
- responsive to resident requests
- trustworthiness and dependability
- professionalism and integrity
Job Duties
- Demonstrates excellent customer service, including telephone etiquette skills
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support such as typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person/department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system by educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back-up sales team so inquiry calls are handled timely
- assists with Electronic Health Record (EHR) system as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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