Concierge

Century Park Associates is a respected community dedicated to offering an enriching lifestyle to its residents while fostering a rewarding and supportive work environment for its employees. Recognized for its commitment to trust, leadership, and personal ethics, Century Park Associates operates with a 'people come first' philosophy. This approach underscores the company's dedication to excellence, respect, and outstanding service in all areas of operation, creating an atmosphere where employees and residents alike can thrive. The organization values professional integrity and encourages its team members to exceed expectations by going beyond their job descriptions to ensure the happiness and well-being of its residents. The culture at Century Park Associates emphasizes caring deeply for its senior community, supporting their growth, learning, and ongoing contribution to the community.

The Front Desk Person/Evening Attendant at Century Park Associates plays a vital role in delivering exceptional customer service and reception duties, primarily focusing in the front lobby area. This position is essential in creating a welcoming and positive first impression for all guests, visitors, residents, and families entering the community. Reporting directly to the Business Office Manager, the incumbent is responsible for maintaining the front lobby's warmth and hospitality, screening visitors, assisting with administrative tasks, and supporting sales and marketing efforts. The role requires a strong customer service orientation, excellent communication skills, and the ability to handle multiple responsibilities efficiently and effectively.

The Front Desk Person acts as the community’s initial point of contact and must demonstrate outstanding telephone etiquette and interpersonal skills. Responsibilities include greeting and interacting professionally with all individuals, keeping the front desk and associated areas clean and organized, and ensuring the security and smooth flow of lobby activity by monitoring and reporting any unauthorized access or concerns. Administrative duties encompass various clerical tasks such as data entry, filing, handling mail and packages, maintaining records, and keeping the business office organized. This role also assists with resident maintenance requests and oversees guest room reservations and resident check-ins, ensuring accuracy and good communication within the team.

Supporting sales and marketing functions, the Front Desk Person helps manage incoming inquiry calls, coordinates with the sales team, and assists with Electronic Health Record (EHR) system usage as needed. The position requires a dependable, trustworthy individual who demonstrates professionalism, is adept at multitasking, and can maintain positivity and responsiveness under frequent interruptions and deadlines. Candidates should have proficiency with Microsoft Office applications and office machines like fax, copier, and scanner, plus the ability to work independently with minimal supervision.

This role offers flexible scheduling and a chance to be part of a growing, vibrant team that prioritizes both resident satisfaction and employee development. Century Park Associates is committed to employee well-being and offers a workplace where personal and professional ethics guide every action, ensuring a respectful and supportive environment for both residents and staff members. Joining Century Park Associates means becoming part of a community that values integrity, leadership, and a genuine desire to make a difference in the lives of seniors every day.