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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Life insurance
long-term disability coverage
401(k) plan with Company Match
Extensive Training
Career development opportunities
Paid Time Off
Job Description
Cedarhurst Senior Living is a distinguished provider of senior living communities, recognized for its dedication to enriching the lives of older adults through exceptional care and highly personalized services. Operating with a focus on excellence, innovation, and compassionate support, Cedarhurst offers vibrant environments where seniors not only live but thrive in fulfilling, dynamic ways. The company’s commitment to creating warm and inviting communities places a strong emphasis on safety, respect, and attentive care, making it an ideal choice for seniors and their families seeking supportive living options that cater to both health and lifestyle needs.
Joining Cedarhurst means bec... Show More
Joining Cedarhurst means bec... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Ability to communicate effectively both verbally and in writing
- Ability to walk or stand for extended periods
- Capacity to lift up to 50 pounds independently and up to 200 pounds with assistance
- Willingness to adhere to infection prevention and control protocols including the use of personal protective equipment when necessary
- Ability to engage in conflict intervention and resolution
- Ability to work collaboratively in a team environment
- Willingness to pursue ongoing training and professional development
- Must pass background check and drug screening
- Willingness to participate in required health assessments such as TB testing or physical evaluations
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred
- CPR or BLS certification preferred
- Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and HR-related systems as applicable
Job Duties
- Welcome residents, visitors, and guests, providing exceptional customer service and assistance
- Monitor the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols
- Regularly engage with residents helping them feel valued and cared for
- Receive and distribute mail and packages
- Manage external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department
- Assist the Executive Director and Business Office Manager with clerical/administrative duties, as well as assist the Sales & Marketing team with taking sales inquiries, as needed
- Assist residents with scheduling personal transportation services and in making reservations for various community events
- Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary
- Submit all work order requests to Maintenance on behalf of residents
- Monitor emergency response system and fire alarm panel
- Ensure effective communication is being utilized by community staff with residents' families concerning residents' care
- Work well with others and take direction from management, as well as engaging in conflict intervention and resolution for residents, families, employees, and others as needed
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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