Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
Discounted and Friends and Family room rates
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Generous Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to providing exceptional guest service and meaningful experiences. As a leading name in the hotel industry, Hyatt focuses on caring and attentive associates who create memorable stays for guests, ensuring that every interaction reflects the company’s high standards of excellence and hospitality. Hyatt’s portfolio includes a variety of properties worldwide, ranging from luxury resorts to lifestyle hotels, each designed to offer unique experiences that combine comfort, innovation, and local culture. Their flagship Andaz brand embodies a luxury lifestyle with an emphasis on vibrant design and tailored guest experiences, making it a sought-after destination for discerning travelers.
Andaz Miami Beach Resort & Spa stands out as a premier luxury lifestyle hotel located in the heart of Mid-beach Miami. This iconic art-deco building and architectural landmark features 287 sophisticated guestrooms including 64 suites, most boasting floor-to-ceiling windows, deep-soaking tubs, cozy reading nooks, and private terraces with breathtaking views of the Atlantic Ocean and Miami skyline. Guests at Andaz Miami Beach enjoy exclusive amenities such as a full-service spa, a state-of-the-art fitness center, two pools, a renowned Beach Club, and a culinary destination led by celebrated chef José Andrés. Spanning 25,000 square feet of innovative indoor and outdoor event space, the resort appeals both to travelers and locals seeking vibrant gatherings infused with Miami’s rich culture of music, art, and fashion.
The Concierge role at Andaz Miami Beach Resort & Spa is central to delivering the signature Hyatt hospitality experience. This position involves being the primary point of contact for guests seeking personalized assistance, whether for transportation arrangements, dining reservations, or local activity recommendations. Working closely within the VIP and Guest Experience Team, including collaboration with the Lead Concierge and management, Concierges ensure that guest requests are met promptly and with utmost care. This role requires not only technical skills such as proficiency with reservation systems like Alice and Opera, but also style, poise, and excellent communication abilities to create positive and lasting impressions.
Successful Concierges anticipate guest needs and go beyond expectations to provide memorable experiences while maintaining meticulous attention to detail such as keeping the concierge desk and lobby welcoming and organized. This role also involves monitoring food and beverage outlet capacities and guest satisfaction, offering assistance to front desk operations when needed, and ensuring seamless internal communication across departments. Emphasis is placed on upholding Hyatt’s brand values of empathy, integrity, respect, inclusion, experimentation, and wellbeing throughout all interactions and service delivery.
The position is ideal for individuals who are passionate about hospitality, enjoy working in a dynamic environment, and possess outstanding interpersonal skills. Plus, as part of the Hyatt and Andaz family, employees benefit from various professional growth opportunities, a supportive work culture, and attractive benefits including medical, dental, vision insurance, paid time off, and exclusive employee discounts. Hyatt fosters an inclusive workplace where diversity is embraced and all voices are valued. Join Andaz Miami Beach Resort & Spa as a Concierge to play a pivotal role in offering an authentic, luxury guest experience at Miami’s first Andaz lifestyle resort.
Andaz Miami Beach Resort & Spa stands out as a premier luxury lifestyle hotel located in the heart of Mid-beach Miami. This iconic art-deco building and architectural landmark features 287 sophisticated guestrooms including 64 suites, most boasting floor-to-ceiling windows, deep-soaking tubs, cozy reading nooks, and private terraces with breathtaking views of the Atlantic Ocean and Miami skyline. Guests at Andaz Miami Beach enjoy exclusive amenities such as a full-service spa, a state-of-the-art fitness center, two pools, a renowned Beach Club, and a culinary destination led by celebrated chef José Andrés. Spanning 25,000 square feet of innovative indoor and outdoor event space, the resort appeals both to travelers and locals seeking vibrant gatherings infused with Miami’s rich culture of music, art, and fashion.
The Concierge role at Andaz Miami Beach Resort & Spa is central to delivering the signature Hyatt hospitality experience. This position involves being the primary point of contact for guests seeking personalized assistance, whether for transportation arrangements, dining reservations, or local activity recommendations. Working closely within the VIP and Guest Experience Team, including collaboration with the Lead Concierge and management, Concierges ensure that guest requests are met promptly and with utmost care. This role requires not only technical skills such as proficiency with reservation systems like Alice and Opera, but also style, poise, and excellent communication abilities to create positive and lasting impressions.
Successful Concierges anticipate guest needs and go beyond expectations to provide memorable experiences while maintaining meticulous attention to detail such as keeping the concierge desk and lobby welcoming and organized. This role also involves monitoring food and beverage outlet capacities and guest satisfaction, offering assistance to front desk operations when needed, and ensuring seamless internal communication across departments. Emphasis is placed on upholding Hyatt’s brand values of empathy, integrity, respect, inclusion, experimentation, and wellbeing throughout all interactions and service delivery.
The position is ideal for individuals who are passionate about hospitality, enjoy working in a dynamic environment, and possess outstanding interpersonal skills. Plus, as part of the Hyatt and Andaz family, employees benefit from various professional growth opportunities, a supportive work culture, and attractive benefits including medical, dental, vision insurance, paid time off, and exclusive employee discounts. Hyatt fosters an inclusive workplace where diversity is embraced and all voices are valued. Join Andaz Miami Beach Resort & Spa as a Concierge to play a pivotal role in offering an authentic, luxury guest experience at Miami’s first Andaz lifestyle resort.
Job Requirements
- A minimum of a diploma in hospitality or tourism management or a relevant field
- Ability to speak a second language fluently will be considered an asset
- Good working knowledge of Reserve or Opera software is an asset
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work a flexible schedule including weekends, holidays, and overnight shifts
- Physically agile with the ability to stand or walk for long periods of time
- Excellent time management and organizational skills
- Excellent problem solving skills
- Well-groomed with a professional appearance
- Les Clefs d-Or affiliation is required
Job Qualifications
- Diploma in hospitality or tourism management or a relevant field
- Ability to speak a second language fluently is an asset
- Good working knowledge of Reserve or Opera software is an asset
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work a flexible schedule including weekends, holidays, overnight shifts
- Physically agile with the ability to stand or walk for long periods of time
- Excellent time management and organizational skills
- Excellent problem solving skills
- Well-groomed with a professional appearance
- Les Clefs d-Or affiliation required
Job Duties
- Assist with responding to guest requests for special arrangements or services such as transportation, dining reservations, local activities by making arrangements or identifying appropriate providers
- Respond to special requests with unique needs and follow up with the guest or vendor to ensure satisfaction
- Accurately enter all guest requests and necessary information in Alice and Opera
- Monitor food and beverage outlets for seating availability, service, and overall feel of a particular area
- Anticipate guests' needs, respond promptly, and acknowledge all guests
- Provide gracious and efficient telephone service related to general PBX services
- Review and note all special requests of guests
- Assist with the completion of all items on the daily checklist
- Communicate pertinent guest information to designated departments and personnel
- Provide assistance to the front desk when needed
- Ensure the concierge desk and lobby are clean, organized, and tidy
- Maintain complete knowledge of the property, brand and World of Hyatt program
- Perform all other related duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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