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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
Discounted and Friends and Family room rates
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Generous Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to providing exceptional guest service and meaningful experiences. As a leading name in the hotel industry, Hyatt focuses on caring and attentive associates who create memorable stays for guests, ensuring that every interaction reflects the company’s high standards of excellence and hospitality. Hyatt’s portfolio includes a variety of properties worldwide, ranging from luxury resorts to lifestyle hotels, each designed to offer unique experiences that combine comfort, innovation, and local culture. Their flagship Andaz brand embodies a luxury lifestyle with an emphasis on vibrant design and tailored guest experiences, making... Show More
Job Requirements
- A minimum of a diploma in hospitality or tourism management or a relevant field
- Ability to speak a second language fluently will be considered an asset
- Good working knowledge of Reserve or Opera software is an asset
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work a flexible schedule including weekends, holidays, and overnight shifts
- Physically agile with the ability to stand or walk for long periods of time
- Excellent time management and organizational skills
- Excellent problem solving skills
- Well-groomed with a professional appearance
- Les Clefs d-Or affiliation is required
Job Qualifications
- Diploma in hospitality or tourism management or a relevant field
- Ability to speak a second language fluently is an asset
- Good working knowledge of Reserve or Opera software is an asset
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work a flexible schedule including weekends, holidays, overnight shifts
- Physically agile with the ability to stand or walk for long periods of time
- Excellent time management and organizational skills
- Excellent problem solving skills
- Well-groomed with a professional appearance
- Les Clefs d-Or affiliation required
Job Duties
- Assist with responding to guest requests for special arrangements or services such as transportation, dining reservations, local activities by making arrangements or identifying appropriate providers
- Respond to special requests with unique needs and follow up with the guest or vendor to ensure satisfaction
- Accurately enter all guest requests and necessary information in Alice and Opera
- Monitor food and beverage outlets for seating availability, service, and overall feel of a particular area
- Anticipate guests' needs, respond promptly, and acknowledge all guests
- Provide gracious and efficient telephone service related to general PBX services
- Review and note all special requests of guests
- Assist with the completion of all items on the daily checklist
- Communicate pertinent guest information to designated departments and personnel
- Provide assistance to the front desk when needed
- Ensure the concierge desk and lobby are clean, organized, and tidy
- Maintain complete knowledge of the property, brand and World of Hyatt program
- Perform all other related duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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