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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $25.00
Work Schedule
Standard Hours
Benefits
Tuition Reimbursement
Employee Referral Bonus
Health Insurance
Vision Insurance
Dental Insurance
401(k) with match
Employee assistance program
Job Description
Join our team at Orchard Hill Rehabilitation and Healthcare Center, a distinguished healthcare facility committed to offering compassionate and high-quality rehabilitation and healthcare services. Set in a thoughtfully designed environment with beautiful common areas, Orchard Hill emphasizes a home-like, welcoming atmosphere for both residents and staff. The center is renowned for its dedication to fostering a workplace where employees are valued, respected, and motivated to impact lives positively. This organization cultivates a culture of professional growth, work-life balance, and mutual appreciation, making it an excellent place to develop a fulfilling career in healthcare.
Positioned as a full-time opportunity with ... Show More
Positioned as a full-time opportunity with ... Show More
Job Requirements
- Current and active GNA license in Maryland strongly preferred
- previous experience in customer service-related field required
- experience in healthcare setting required
- exceptionally strong customer service orientation
- excellent verbal and written communication skills
- ability to deal with people of varying personalities
- ability to manage multiple demands
- ability to take initiative to resolve problems
Job Qualifications
- Current and active GNA license in Maryland strongly preferred
- previous experience in customer service-related field required
- experience in healthcare setting required
- exceptionally strong customer service orientation, presence and perspective
- knowledge of customer service strategies and tactics
- excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization
- excellent verbal and written communications skills and phone etiquette
- experience in dealing with multiple demands simultaneously
- ability to deal with people of varying personalities and temperaments
- ability to take initiative to resolve immediate problems
Job Duties
- Answering and transferring all incoming calls in a courteous and professional manner
- giving information, direction and other appropriate assistance to residents, staff, guests and vendors
- performing a variety of clerical duties as assigned
- greeting potential residents, families, visitors
- managing both external and internal calls, taking and communicating messages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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