Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $22.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive wages
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
Paid holidays
Paid sick leave
401K with company match
Free Meals
Employee assistance program
Generous Employee Referral Program

Job Description

Cogir Senior Living is a reputable senior living company based in Scottsdale, Arizona, managing a nationwide network of communities across 11 states. Known as a leader in senior housing, Cogir Senior Living prioritizes growth while upholding an unwavering commitment to exceptional resident care and fostering a supportive, growth-oriented work environment for its employees. The company's culture is deeply embedded in core values that emphasize human focus, creativity, and excellence, which drive continuous improvement and superior service delivery throughout its communities. Through these values, Cogir aims to enrich the lives of its senior residents, making a difference not only in their daily experiences but also within the broader communities it serves. Joining Cogir means becoming part of a mission-driven organization where team members can build meaningful, fulfilling careers dedicated to caring for the elderly with respect and compassion.

The Concierge position at Cogir Senior Living holds a pivotal role as the welcoming face and first point of contact within the senior living community. This role is essential in delivering outstanding customer service and fostering a warm, inviting atmosphere that residents, their families, visitors, and vendors alike can appreciate. With responsibilities centered around front desk operations, the Concierge ensures smooth and efficient communication and logistical support throughout the community. Duties include handling multi-line telephone systems, greeting and assisting all who enter the community, managing visitor access, scheduling transportation and activities for residents, and supporting administrative functions such as data entry and supply management. Moreover, the Concierge acts as a liaison, addressing resident inquiries and concerns, escalating issues to management when necessary, and contributing to the overall positive experience of living at Cogir communities.

This position offers competitive wages, opportunities for training and professional growth, and a comprehensive benefits package that supports the health and wellbeing of employees. Benefits such as health, dental, vision, and life insurance, paid vacation, holidays, sick leave, 401K with company match, free meals during work shifts, an employee assistance program, and a generous employee referral program highlight Cogir's dedication to its workforce. The Concierge role is ideal for individuals with strong interpersonal skills who have experience in customer service or front desk roles and who demonstrate patience, professionalism, and a passion for serving others. Flexibility to work varied shifts, including weekends and holidays, and the ability to maintain confidentiality and ethical standards are also key attributes for success in this position. Overall, the Concierge at Cogir Senior Living plays a vital part in maintaining a community environment that is safe, welcoming, and responsive to the needs of its senior residents.

Job Requirements

  • High school diploma or equivalent
  • At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting
  • Working knowledge of various computer systems, including Word, Excel, and Outlook
  • Patience and willingness to assist our residents, visitors, and team members
  • Friendly, assertive, professional, outgoing, multitasked, and organized
  • Excellent communication skills
  • Availability to work flexible shifts, including weekends and holidays
  • Ability to maintain confidentiality and adhere to ethical standards

Job Qualifications

  • High school diploma or equivalent
  • At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting
  • Working knowledge of various computer systems, including Word, Excel, and Outlook
  • Patience and willingness to assist residents, visitors, and team members
  • Friendly, assertive, professional, outgoing, multitasked, and organized
  • Excellent communication skills
  • Availability to work flexible shifts, including weekends and holidays
  • Ability to maintain confidentiality and adhere to ethical standards

Job Duties

  • Answer a multi-line telephone, directing calls and inquiries as needed
  • Greet all families, residents, guests, and vendors with a smile
  • Maintain outside visitor logs and monitor access to the community
  • Assist residents with scheduling transportation, activities, or appointments
  • Support management with administrative tasks, such as data entry, scheduling, or light clerical work
  • Order office supplies
  • Address resident concerns or questions and escalate issues to management when necessary
  • Complete work order requests

Job Criteria

Experience

Entry Level (1-2 years)


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