Concierge

Memphis Basketball LLC, operating under the Memphis Grizzlies brand, is a prominent professional basketball franchise competing in the National Basketball Association (NBA). Known for its vibrant sports culture and commitment to providing elite entertainment experiences, the organization has established FedExForum in Memphis, Tennessee, as a premier venue welcoming thousands of fans each season. Memphis Grizzlies pride themselves on fostering a highly inclusive and engaging environment not only for their players and staff but also for their fans and guests. The organization extends its dedication beyond the court by nurturing a dynamic workplace that values teamwork, professionalism, and diversity in all aspects of its operations.

The Executive Suite and Club Box Concierge role at FedExForum presents a unique opportunity to be at the frontline of this vibrant sports and entertainment environment. This position is primarily responsible for delivering outstanding guest service experiences to Executive Suites and Club Box guests, including VIPs during Memphis Grizzlies events and other hosted functions. The concierge plays a vital role in ensuring guests feel welcomed, their needs are promptly addressed, and their overall event experience is seamless and memorable. This role requires a professional who thrives in a fast-paced, high-visibility setting, demonstrates poise under pressure, and consistently maintains a positive, guest-first attitude.

As a concierge, you will serve as the face of the Executive Suite and Club Box areas, greeting guests upon arrival, managing access control, and rapidly responding to inquiries or concerns throughout events. This role demands excellent communication and problem-solving skills combined with a strong capacity for multitasking. Furthermore, the concierge will collaborate closely with various departments such as maintenance, security, housekeeping, and food and beverage partners to ensure that every guest concern is addressed efficiently.

Flexibility is a key aspect of this role, as schedules often include evenings, weekends, and holiday shifts aligned with game and event calendars. Working for the Memphis Grizzlies not only rewards employees with competitive hourly wages but also offers numerous benefits and incentives including employee discounts, engagement activities, and recognition programs. Overall, this role suits someone passionate about hospitality and sports entertainment, eager to contribute to a leading NBA franchise's hospitality operations while delivering exceptional fan and guest experiences.