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Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible scheduling
Team Store Discounts
Team engagement activities
Discount game night meals
Employee discounted tickets
Discount Parking
NBA Sponsored Discount Programs
Employee Referral Bonuses
Company swag
Employee recognition awards
Job Description
Memphis Basketball LLC, operating under the Memphis Grizzlies brand, is a prominent professional basketball franchise competing in the National Basketball Association (NBA). Known for its vibrant sports culture and commitment to providing elite entertainment experiences, the organization has established FedExForum in Memphis, Tennessee, as a premier venue welcoming thousands of fans each season. Memphis Grizzlies pride themselves on fostering a highly inclusive and engaging environment not only for their players and staff but also for their fans and guests. The organization extends its dedication beyond the court by nurturing a dynamic workplace that values teamwork, professionalism, and diversity in all... Show More
Job Requirements
- High school diploma or GED
- Three or more years of concierge, hospitality, or service-related experience
- Availability to work flexible schedules including evenings, weekends and holidays
- Strong communication, writing and interpersonal skills
- Capacity to engage professionally with diverse guests and VIPs
- Energetic and self-motivated mindset
- Ability to multitask and stay organized in fast-paced settings
- Ability to stand for extended periods
- Ability to walk stairs and remain mobile during events
- Comfort using radios and communicating quickly in real-time
Job Qualifications
- High school diploma or GED
- Three or more years of concierge, hospitality, or service-related experience focusing on customer service
- Strong communication, writing, and interpersonal skills
- Ability to build relationships and collaborate effectively within a team
- People-first approach with professional and confident engagement with guests and VIPs
- Energetic, positive, self-motivated with high professionalism and diplomacy
- Ability to multitask and stay organized in fast-paced, high-energy environments
Job Duties
- Ensure all guests are greeted upon arrival and first impression standards are met
- Promote personal guest relations and ensure Premium Seat clients receive consistently high service and quality
- Learn and understand FedExForum layout and direct guests to proper areas
- Service and fulfill individual guest requests promptly and with care
- Respond to inquiries, suggestions, and concerns from guests
- Interact with Executive Suite and Club Box guests to address concerns and gather suggestions
- Advise and follow up with maintenance, housekeeping, security on reported problems
- Operate and manage concierge desk answering guests' calls, questions, ticket checks and radio communication
- Provide management with activity recaps at shift end
- Participate in special events and promotional activities for Premium Seat clients
- Supervise and maintain concierge station during scheduled events
- Accept additional event responsibilities including liaising with partners and attending briefings
- Maintain a positive, professional, guest-first presence at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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