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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $21.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a leading provider in senior care, committed to delivering exceptional services that empower residents to live longer, healthier, and happier lives. With a tradition rooted in compassionate care and meaningful relationships, Sunrise Senior Living stands out as a trusted name in the senior living industry. The company has been recognized multiple times as a Great Place to Work by Activated Insights, emphasizing its commitment to fostering a positive and inclusive workplace culture. This certification highlights Sunrise's dedication not only to its residents but also to its employees, creating an environment where everyone can thrive and grow.Show More
Job Requirements
- High school degree/GED
- proven customer service experience
- proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- ability to learn new applications
- strong communication skills
- good organizational and time management skills
- compliance with health and safety regulations
- ability to handle multiple priorities effectively
Job Qualifications
- High school degree/GED
- proven customer service experience and skills
- proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- excellent written and verbal communication skills
- good organizational, time management, and follow-through skills
- accurate record-keeping abilities
- good judgment, problem solving and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
- Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
- Send get well cards to residents in the hospital
- Order Memory Flower for any residents that have passed away
- Send sympathy cards to families and/or responsible parties as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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