Concierge

RWJBarnabas Health is a premier healthcare organization dedicated to providing patient-centered, high-quality academic medicine across New Jersey. Serving as the leading academic health system in the state, RWJBarnabas Health incorporates innovative strategies in patient care, education, and research while emphasizing compassion, equity, and community wellbeing. Their commitment to fostering healthier communities is reflected through comprehensive local programs that address both clinical and social determinants of health, aiming to improve the overall health of residents throughout New Jersey. The organization is also rooted in creating exceptional work experiences for every member of its team, supporting career growth and education in a dynamic healthcare environment. RWJBarnabas Health operates the Clara Maass Medical Center, located at 1 Clara Maass Drive, Belleville, NJ, which serves as a critical facility within this network, providing top-tier medical services and patient care.

The Concierge position at Clara Maass Medical Center plays a vital role within the Concierge Department, operating under the direct supervision of the Manager. This hourly, per diem role is scheduled primarily for day shifts and offers a competitive pay rate of $21.70 per hour. The Concierge is responsible for managing the main lobby and SDS/Endoscopy waiting areas by providing immediate assistance to patients and visitors. This includes addressing inquiries, resolving minor complaints swiftly, and serving as a welcoming ambassador who enhances the patient and visitor experience through friendly and professional interactions. The role emphasizes active communication skills and the ability to assess specific needs based on age or special requirements, ensuring personalized and compassionate service. A Concierge must work effectively during busy times and emergencies while maintaining a calm demeanor and prioritizing safety and confidentiality.

Additional responsibilities include escorting patients and visitors within the facility or to vehicles, assisting with wheelchairs when needed, answering phone calls promptly, and providing clear and accurate information regarding hospital operations such as hours and directions. The Concierge is also tasked with maintaining a neat and orderly environment in the main lobby, coordinating with Environmental Services when necessary, and adhering to infection control and safety guidelines. This role requires flexibility, as it involves per diem scheduling with the need to work weekends and holidays based on departmental needs. The position seeks candidates with a high school diploma, with preference given to those holding a college degree or possessing healthcare-related experience or training. Ultimately, this position is instrumental in delivering exceptional customer service and support, reflecting RWJBarnabas Health’s mission of compassionate care and community engagement.