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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $21.70
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible scheduling
Professional Development
Employee assistance program
Retirement Plan
Job Description
RWJBarnabas Health is a premier healthcare organization dedicated to providing patient-centered, high-quality academic medicine across New Jersey. Serving as the leading academic health system in the state, RWJBarnabas Health incorporates innovative strategies in patient care, education, and research while emphasizing compassion, equity, and community wellbeing. Their commitment to fostering healthier communities is reflected through comprehensive local programs that address both clinical and social determinants of health, aiming to improve the overall health of residents throughout New Jersey. The organization is also rooted in creating exceptional work experiences for every member of its team, supporting career growth and education in a... Show More
Job Requirements
- High school diploma
- Ability to work per diem day shifts
- Must be able to work weekends and holidays
- Excellent communication skills
- Ability to maintain confidentiality
- Strong interpersonal skills
- Ability to remain calm during emergencies and busy periods
Job Qualifications
- High school diploma
- College degree preferred
- Healthcare training or experience preferred
Job Duties
- Acts as an ambassador for the main lobby and SDS/endoscopy area by providing special assistance and information to patients and visitors
- Assess each patient and visitor's age-specific needs and provide age-specific assistance, treatment, and care
- Oversees the main lobby and SDS waiting area and promptly resolves patient and visitor requests, issues, or complaints
- Escort and assist patients and visitors to their desired location or car, if needed
- Offers assistance with a wheelchair, as needed
- Promptly answer telephone calls
- Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of operation, directions, etc. according to individual needs
- Promptly resolve minor issues and inform the patient advocates/representatives of any significant patient and visitor complaints
- Remain calm and alert, especially during emergency situations and heavy patient and visitor volume
- Using the telephone, verbally arrange and confirm individual needs both inside and outside the facility
- Promptly respond to requests for doctors, transportation arrangements, etc.
- Follow proper safety and infection control procedures and maintain a safe work environment
- Frequently converse with patients and visitors as they wait in the lobby
- Greet and direct patients and visitors immediately with a friendly and sincere welcome
- Maintain a neat and organized environment in the lobby
- Notify Environmental Services when excessive spills or litter require their attention
- Maintain a neat, organized, and stocked work area
- Maintain confidentiality of the patient's condition and other personal information, and limit work/patient-related discussions to private areas
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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