Concierge (2pm-7pm closing shift)

Elk Grove, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Paid holidays

Professional Development

Job Description

Our esteemed community is a well-established residential and hospitality establishment dedicated to providing exceptional services to older adults and their families. We pride ourselves on maintaining a welcoming, safe, and comfortable environment that promotes resident satisfaction and well-being. Our property features a well-lighted, secure lobby area with comfortable ventilation and temperature controls to ensure a pleasant experience for residents, guests, and staff alike. We strongly emphasize compassionate, personalized care and hold a high standard for customer service, fostering a supportive, professional atmosphere throughout our community.

We are currently seeking a dedicated Concierge to join our team. This role ... Show More

Job Requirements

High school education required
Minimum two years of experience in a related position preferably in hospitality
Ability to add, subtract, and multiply
Excellent communication skills including active listening
Ability to speak, write, and read English
Proficiency in basic office equipment and personal computers
Proficient in office software
Able to perform physical job requirements
Ability to pass health screening including chest x-ray or intradermal test
Displays sincere compassion towards older adults
Ability to work in well-lighted, safe environment with comfortable ventilation
Must pass criminal record clearance prior to employment

Job Qualifications

High school education
Minimum two years of related experience preferably in hospitality
Excellent oral and written communication skills
Proficient in basic office equipment including personal computer
Skilled in using office software
Ability to respond promptly and professionally to emergencies
Strong interpersonal skills with genuine compassion for older adults
Ability to maintain confidentiality and professional demeanor
Ability to manage multiple tasks efficiently
Capable of working collaboratively within a team

Job Duties

Provide exceptional customer service to residents, guests, and visitors
Greet residents and visitors and provide accurate property information
Assist residents, family members, and guests with general requests
Arrange property tours for prospective residents and visitors
Answer telephones, direct calls, and relay messages professionally
Maintain knowledge of property services, programs, and pertinent information
Handle mail meter, stamps, making copies, and business center requests
Process and sort incoming mail without opening
Complete all opening and closing duties
Take reservations accurately for dining rooms, activities, and transportation
Record and deliver maintenance work order requests timely
Monitor the Emergency Alert System and respond immediately
Maintain Resident Notice Binder
Arrange parking and retrieval of valet cars
Fulfill personal concierge requests such as restaurant reservations and internet research
Maintain a neat and orderly reception area
Ensure signage is accurate and clean
Perform clerical duties as directed
Update and assemble marketing packets
Respond to residents’ concerns and notify appropriate personnel
Support marketing efforts through positive interaction
Communicate observed or suspected resident condition changes
Maintain a safe and secure environment
Encourage teamwork
Support a positive and professional image
Perform other related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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