Concierge (2pm-7pm closing shift)

Our esteemed community is a well-established residential and hospitality establishment dedicated to providing exceptional services to older adults and their families. We pride ourselves on maintaining a welcoming, safe, and comfortable environment that promotes resident satisfaction and well-being. Our property features a well-lighted, secure lobby area with comfortable ventilation and temperature controls to ensure a pleasant experience for residents, guests, and staff alike. We strongly emphasize compassionate, personalized care and hold a high standard for customer service, fostering a supportive, professional atmosphere throughout our community.

We are currently seeking a dedicated Concierge to join our team. This role is pivotal in delivering an outstanding resident and guest experience by serving as the primary point of contact within the community. The Concierge is responsible for greeting residents and visitors warmly, providing accurate information about the property, and assisting with a wide range of general and personalized requests. This includes handling administrative tasks such as mail processing, reservations, and managing maintenance work orders, as well as coordinating transportation, valet services, and various personal errands for residents. The Concierge will also support the community’s marketing efforts by engaging positively with prospective residents and visitors during tours and interactions.

This position requires an individual with a genuine concern for the physical and emotional needs of older adults, coupled with excellent communication skills and professionalism. The Concierge supports safety and security standards while fostering a team-oriented workplace. A high school education is required, along with a minimum of two years of related experience, preferably in a hospitality or customer-focused setting. Proficiency with office equipment and software is necessary to maintain high-performance standards.

In this role, you will manage multiple responsibilities that contribute to the seamless daily operations and positive environment of our community. From answering phones and processing mail to assisting in emergency response and maintaining the reception area, your efforts will ensure that every interaction meets or exceeds our Concierge Service Standards of Excellence. You will be expected to anticipate and respond to resident and visitor needs promptly and courteously, delivering personalized services such as dining reservations, event bookings, and local information requests.

Joining our team means becoming part of a compassionate community dedicated to enhancing the lives of older adults. We value teamwork, a positive image, and a commitment to service excellence. As a Concierge, your role is integral in creating an inviting atmosphere that residents and their families trust and appreciate. This is an excellent opportunity for someone who enjoys customer service, has strong organizational skills, and desires to make a meaningful difference in a residential hospitality environment.