Concierge (2nd Shift)

Textron Aviation is a globally recognized leader in private aviation with a rich legacy spanning nine decades, primarily known for its iconic Cessna and Beechcraft brands. As a pioneering company in the aerospace industry, Textron Aviation continues to inspire the journey of flight by empowering people with the freedom of flight, shaping how private and business aviation experience excellence. The company is dedicated to innovation, quality, and customer satisfaction, offering employees a dynamic and supportive work environment where career growth and skill development are strongly encouraged. Textron provides a competitive and comprehensive total rewards package, including pay and extensive benefits that support employees and their families from day one onward. This reflects the company’s philosophy that employee success directly correlates with organizational success, fostering a culture of mutual growth and achievement.

The Concierge role, specifically for the second shift, is a vital position within Textron Aviation’s Product Support team based in Wichita, Kansas. The Concierge acts as a primary contact and dedicated resource for customers, ensuring that every aspect of their visit is handled with personalized care and meticulous attention to detail. This role involves managing customer needs with a broad range of responsibilities, from arranging hotel, transportation, and meal reservations to providing local information about attractions, dining, and events. The Concierge’s presence is integral to creating a welcoming environment, coordinating customer requirements, and enhancing the overall experience through smooth visitor and flight management.

In this capacity, the Concierge is entrusted with maintaining a clean and organized customer business center, managing refreshments, greeting customers warmly, and ensuring access to workspaces and internet facilities. This role requires a professional demeanor, strong interpersonal skills, and the ability to communicate clearly both verbally and in writing. Additionally, the Concierge will oversee visitor sign-ins, handle badges, courtesy car management, flight tracking, and maintain accurate records using tools like Salesforce. Financial duties include processing purchase orders and payments, highlighting the need for keen organizational and administrative capabilities.

Textron Aviation values diversity and encourages candidates from various backgrounds to apply, acknowledging that diverse perspectives contribute to a world-class workforce and innovation in product development. The role offers an exciting opportunity to be part of a prestigious aviation leader with a robust support system, including relocation assistance, potential eligibility for a Kansas Aviation tax credit, and numerous employee benefits like education assistance, flight training bonuses, fertility and adoption support, childcare discounts, and free financial consultations. This full-time, second-shift position emphasizes the company’s commitment to fostering a collaborative and inclusive work culture while delivering unmatched customer service in the aviation sector.